Medical Administrative Clerk, Senior

CommUnityCare Health Centers; Pflugerville (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

CommUnityCare Health Centers seeks a dedicated Medical Administrative Clerk to be the first point of contact for patients, staff, and guests. You will handle patient check-in, manage deposits, and support front-office operations during clinic closures, including remote capacity when necessary.

The role involves assisting with scheduling, resolving billing issues, and ensuring HIPAA compliance while using Epic EMR and Microsoft Office tools in a fast-paced healthcare environment.

Qualifications

• High School Diploma or Equivalent.
• At least one year of experience in front office/registration in healthcare settings.
• Familiarity with HIPAA and patient confidentiality guidelines.

Responsibilities

• Be the first point of contact for patients, staff, and guests.
• Perform all administrative tasks related to patient check-in.
• Support front office operations during clinic closures in remote capacity when needed.
• Open front office and manage daily deposit preparation and end-of-day processing.
• Assist in scheduling, billing issue investigations, and patient issue resolution.
• Liaise with IT, facilities, and vendors as site SPOC for services.
• Utilize front-end desk software and Epic EMR for patient processing and data reporting.

Skills

Healthcare office concepts

Insurance verification procedures

Providing exceptional customer service

Verbal and written communications

Independent in fast-paced environment

Problem solving

Understand data metrics in Epic EMR

Multitasking with attention to detail

Confidentiality

Team collaboration and flexibility

Education

High School Diploma or Equivalent

Tools

Epic EMR

Microsoft Office (Word, Excel, Outlook)

Job description

Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in as well as administrative support in the event of clinic closure in a remote capacity.

DUTIES AND RESPONSIBILITIES

Primary Accountabilities

Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.

Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.

Responsible for opening front office and all duties associated with this function.

Responsible for end of day processing and documentation, including preparation and completion of deposit(s).

Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.

Act as a subject matter expert in insurance regarding eligibility and coverage.

Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.

Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.

May serve as a back-up support for the administrative supervisor, as needed.

Accurately document and communicate and/or escalate patient concerns to site leadership

Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.

Utilizes various software systems pertaining to front-end desk and administrative duties

Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory

Works as primary or secondary contact for supply order management and site equipment management and facility management

Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.

Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.

Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.

Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.

Perform other job‐related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of
• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations
• Skilled in
• Providing exceptional customer service
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast‑paced, multi‑task clinical environment, as well as part of a team
• Effective problem‑solving techniques
• Ability to
• Understand data metrics in Epic EMR system such as work queues, in‑basket, and claim work queues.
• Work in a self‑directed, organized manner
• Multitask while maintaining a strong attention to detail and accuracy
• Present information in a consistent, organized, and accurate manner
• Demonstrate flexibility and ingenuity in response to change
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Maintain confidentiality

MINIMUM EDUCATION

High School Diploma or Equivalent

MINIMUM EXPERIENCE

At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.