Medical Administrative Assistant - Russian Speaking

Pacific Skin Institute; Sacramento (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development Assistance

Other

Job summary

Pacific Skin Institute in Sacramento is seeking a Medical Administrative Assistant with a team-centered attitude. The role focuses on courteous patient interactions, appointment scheduling, and ensuring smooth workflow through the EMR system.

This position is office-based with varied shifts to support patient access across multiple clinics. Ideal candidates will speak Russian, provide strong customer service, and assist in coordinating care while maintaining accurate patient information for

Qualifications

• Experience in health administration and scheduling workflows.
• Excellent telephone manners and written communication.
• Comfort handling patient information and EMR systems.

Responsibilities

• Answer phones professionally and provide exemplary customer service.
• Schedule all patient appointments and collect required clinical information.
• Coordinate care across four clinic locations and support clinical staff.
• Communicate with provider teams to ensure timely access to care.
• Maintain accurate patient information for daily viewing by departments.
• Handle referrals and faxes; manage patient communications via phone and EMR.

Skills

Russian speaking

Customer service

Phone support

Job description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office that has a passion for customer service, helping people obtain the services they need, and making sure patients feel comfortable when seeing a doctor.

Office Hours: 7:00 AM- 6:00 PM; available shifts vary

Shifts Vary from Monday to Friday: 7:00am to 4:00pm | 8:00am to 5:00pm | 9:00am to 6:00pm

• This is a Health Administration position, and does not entail any face-to-face contact with patients. All communication with patients and providers is over the phone or through our electronic medical records system (Epic) from our Administrative office location
• Answer the phone in a professional and courteous manner and provide exemplary customer service
• The Medical Administrative Assistant schedules all appointments and assures that all of the appropriate clinical information is collected to ensure efficient workflow
• Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations
• Communicate with provider teams to ensure timely access to care for patients
• Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care
• Scheduling new and return patient appointments and procedures
• Assisting in processing incoming patient referrals & faxes
• Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication
• Utilize waitlist/call-back lists to fill the provider schedules
• Expected to answer about 70 patient phone calls each day

• Russian Speaking
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Professional Development Assistance
• Other