Medical Administrative Assistant

Pacific Skin Institute; Sacramento (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Pacific Skin Institute in Sacramento is seeking a Medical Administrative Assistant to support a team-focused office. The role centers on patient service, appointment scheduling, and efficient communication with four clinic locations via phone and Epic EMR.

You will handle patient referrals, coordinate care with clinical staff, and ensure accurate information for daily scheduling. Shifts vary, with early to late hours across weekdays; this position emphasizes professionalism and compassionate

Qualifications

• Must have strong customer service orientation and communication skills.
• Experience with scheduling and coordinating patient care is preferred.
• Familiarity with electronic medical records (Epic) is a plus.

Responsibilities

• Answer the phone in a professional and courteous manner and provide exemplary customer service.
• The Medical Administrative Assistant schedules all appointments and ensures that all of the appropriate clinical information is collected to ensure efficient workflow.
• Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations.
• Communicate with provider teams to ensure timely access to care for patients.
• Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care.
• Scheduling new and return patient appointments and procedures.
• Assisting in processing incoming patient referrals & faxes.
• Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication.
• Utilize waitlist/call-back lists to fill the provider schedules.

Skills

Customer service

Communication skills

Phone etiquette

Attention to detail

Teamwork

Tools

Epic EMR

Microsoft Office

Scheduling software

Job description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office that has a passion for customer service, helping people obtain the services they need, and making sure patients feel comfortable when seeing a doctor.

Office Hours: 7:00 AM- 6:00 PM; available shifts vary

Shifts Vary from Monday to Friday: 7:00am to 4:00pm | 8:00am to 5:00pm | 9:00am to 6:00pm

• This is a Health Administration position, and does not entail any face-to-face contact with patients. All communication with patients and providers is over the phone or through our electronic medical records system (Epic) from our Administrative office location
• Answer the phone in a professional and courteous manner and provide exemplary customer service
• The Medical Administrative Assistant schedules all appointments and assures that all of the appropriate clinical information is collected to ensure efficient workflow
• Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations
• Communicate with provider teams to ensure timely access to care for patients
• Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care
• Scheduling new and return patient appointments and procedures
• Assisting in processing incoming patient referrals & faxes
• Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication
• Utilize waitlist/call-back lists to fill the provider schedules