Medicaid Systems Operations Project Manager

Jobs via Dice; Columbia (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading Technology Consulting firm based in the United States seeks a candidate with over 3 years of experience in technical systems operations management. Responsibilities include managing eligibility and enrollment systems, overseeing external technology vendors, and implementing the Atlassian product suite. Excellent communication skills and experience with large-scale public health systems are essential. The firm is committed to promoting professional growth in a supportive workplace.

Qualifications

• 3+ years of experience in technical systems operations management and administration.
• Proficiency in the Atlassian Suite for project collaboration.
• Experience with large-scale public health platforms like Medicaid.

Responsibilities

• Direct the operational management of eligibility and enrollment systems.
• Lead implementation of Atlassian products for agency collaboration.
• Oversee external technology vendors for service level compliance.

Skills

Technical systems operations management

Atlassian Suite administration

Medicaid Enterprise systems

Application support ticketing systems

AWS cloud infrastructure

Incident management

Excellent communication skills

Job description

Responsibilities

• Direct the operational management of critical eligibility, enrollment, and member management systems.
• Lead the implementation and ongoing administration of the Atlassian product suite for agency collaboration.
• Oversee external technology vendors and ensure compliance with complex service level agreements.
• Manage cross-functional teams responsible for production support, interface maintenance, and data operations.
• Implement standardized processes for incident management, system changes, and scheduled releases.
• Ensure platform compliance with CMS and SSA security standards through proactive audit remediation.
• Create executive-level dashboards and technical reports to communicate system health and operational status.

Qualifications

• 3 or more years of experience in technical systems operations management and administrative leadership.
• Proficiency in Atlassian Suite administration and enterprise project collaboration platforms.
• Experience with Medicaid Enterprise eligibility and enrollment systems or similar large-scale public health platforms.
• Experience in managing application support ticketing systems and multi-tier helpdesk operations.
• Experience with AWS cloud infrastructure and enterprise software licensing procurement.
• Experience in incident management, change control, and release management frameworks.
• Excellent verbal and written communication skills.

Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Founded in 1999, headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has been recognized by prominent rating agencies for growth and stability. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are dedicated to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.