Medicaid Operations & Program Support Specialist (Administrative Specialist 2)

Oregon Health Authority; Salem (OR); Hybrid; USD 48,000 - 67,000; Full time

Job summary

The Oregon Health Authority (OHA) seeks a Medicaid Operations & Program Support Specialist (Administrative Specialist 2) in Salem. The role provides administrative, analytical, and operational support to the Medicaid FFS unit, focusing on Open Card activities, rate standardization, access, and quality monitoring.

You will design and maintain spreadsheets, tracking tools, and data collection systems, ensuring compliance and addressing risks.

Qualifications

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
• An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
• An equivalent combination of education and experience.

Responsibilities

• Provide administrative, analytical, and operational support to Medicaid FFS quality assurance and operations.
• Design, implement, and maintain spreadsheets, tracking tools, and data collection systems.
• Review laws, rules, policies, and procedures to ensure compliance and identify risks.
• Coordinate cross-unit communication and collaborate with partners across OHA divisions and external providers.
• Support project timelines and promote best practices to improve efficiency and consistency.

Skills

Customer service

Oral and written communication

Team collaboration

Time management

Organizational skills

Problem solving

Data gathering/analysis

Education

Associate degree in general office occupations

Equivalent combination of education and experience

Tools

Excel

Word

PowerPoint

Outlook

Microsoft Teams

SharePoint

Smartsheet

Job description

Position Title

Medicaid Operations & Program Support Specialist (Administrative Specialist 2)

Initial Posting Date

09/03/2026

Application Deadline

09/10/2026

Agency

Oregon Health Authority

Salary Range

$4,312 - $5,988

Position Type

Employee

Job Description

At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

The primary purpose of this position is to provide comprehensive administrative, analytical, and operational support to the Medicaid Fee-for-Service (FFS) Quality Assurance and Operations unit, ensuring effective implementation of Open Card program activities related to rate standardization, access, quality monitoring, and care coordination contract oversight. The position assists with the design, implementation, and maintenance of spreadsheets, tracking tools, and data collection systems that support accurate monitoring, documentation, and evaluation across multiple projects and workflows. It reviews and applies relevant laws, rules, policies, and procedures to ensure operational alignment and compliance, identifies risks and emerging issues, and implements or recommends corrective approaches that strengthen unit operations and contribute to continuous quality improvement.

In addition, this position plays a central coordination and liaison role by supporting cross-unit communication, facilitating problem-solving across internal teams, and collaborating with partners across OHA divisions, Federal agencies, and external community providers. It identifies issues, organizes information flow, assists with project timelines, and helps spread effective practices that enhance operational efficiency and consistency. Through autonomous decision-making, structured coordination, and responsive issue management, the position ensures that Medicaid FFS activities are carried out effectively, in compliance with applicable requirements, and in alignment with organizational goals related to quality, access, and equity.

This position will factor in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.

What We Are Looking For

Minimum Qualifications:

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;
• An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;
• An equivalent combination of education and experience.

Desired Attributes:

• Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
• Knowledge of health services delivery systems, particularly Oregon Health Plan/Medicaid administration.
• Experience developing, documenting, monitoring, or improving workflows, procedures, tracking systems, or administrative processes to strengthen efficiency and support continuous improvement.
• Demonstrated ability of advanced Microsoft Excel, Word, PowerPoint, Outlook, and use of collaboration tools such as Microsoft Teams, SharePoint and Smartsheet.
• Ability to work collaboratively in team environments. Excellent customer service and strong oral and written communication skills across a variety of forums using a person-centered, equity-centered, and culturally responsive approach.
• Skill in performing a variety of functions at a program support level requiring synthesizing quantitative and qualitative information from multiple sources and decision making within established rules, policies, or procedures.
• Ability to interpret, explain, and provide technical assistance on agency procedures, administrative policies, business processes, and operational guidelines.
• Ability to demonstrate strong organizational, time-management, and critical thinking skills, including managing multiple assignments, balancing competing deadlines, and elevating issues needing further review.

Application Guidance

Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided in the below:

• Resume – Attach your current resume that clearly outlines your education and work experience relevant to this position.
• Supplemental Questions – Answer all supplemental questions completely and accurately.
• Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.

About The Team & Benefits Of Joining

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• This announcement is for one, full-time, permanent, SEIU represented, Medicaid Operations & Program Support Specialist (Administrative Specialist 2) position based in Salem, Oregon.
• This is a hybrid (10% in-office) position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check and a driving records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information

Recruiter: Stephanie Mitchell
Email: [e-mail]
Phone (text friendly): [phone]
Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

Equal Opportunity Statement

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

Anti-Racist Commitment

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.