Medicaid Customer Relations Operations Leader

Conduent

Montgomery (AL)

On-site

USD 97,790 - 127,000

Full time

14 days+

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Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Paid Training

Paid Time Off

Great Work Environment

Job summary

Conduent is seeking a Customer Relations Operations Manager in Alabama to lead Medicaid Customer Relations Operations, serving as the primary contact for call centers and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders.

This onsite role requires a Bachelor’s degree in a related field and 8+ years’ experience managing Medicaid or major healthcare payer operations, with strong call center leadership and excellent written and verbal

Qualifications

Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
8+ years managing Medicaid or major healthcare payer operations.
Strong call center leadership experience.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, high-stress environment.
Must complete a background check that includes fingerprinting.

Responsibilities

Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
Oversee Call Centers and Mailroom services.
Lead and support Call Center Managers.
Ensure SLAs and KPIs are met or exceeded.
Conduct audits and present quarterly agency reports.
Monitor customer satisfaction and drive continuous improvement.