Medicaid Collector

LCMC Health; New Orleans (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

LCMC Health in New Orleans is seeking a detail-oriented billing specialist to manage daily follow-up and denial accounts, identify underpayments, review EOBs and coordinate with payers for timely reimbursement.

This role requires accurate documentation, HIPAA compliance, and collaboration with internal teams to resolve appeals and ensure proper patient reimbursement and reporting. You will monitor trends and assist in training teammates.

Qualifications

• A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred.

Responsibilities

• Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.
• Identify and analyze underpayments; process denials and appeals.
• Review posted payments and adjustments to ensure accuracy.
• Analyze EOBs to ensure proper reimbursement.
• Conduct research to complete appeals with third party payers in a timely manner.
• Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
• Document all activity on the patient account.
• Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.
• Monitor underpaid and denied claims for trends and report findings to supervisor.
• Observe best practice processes in follow-up and customer service activities.
• Participate in staff training on Medicare/Medicaid requirements and follow-up processes.
• Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.
• Adhere to HIPAA regulations and facility guidelines.

Education

High school diploma or GED

Job description

Your Everyday

Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.

Your job is more than a job

Your Everyday

Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.

Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.

Review posted payments and adjustments to ensure accuracy.

Analyze EOBs to ensure proper reimbursement.

Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner.

Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.

Document all activity on the patient account.

Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.

Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor.

Observe best practice processes in follow-up and customer service activities.

Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes.

Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.

Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines.

The Must-Haves

Minimum

A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.