CBO Collector

LCMC Health; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Deliver healthcare with heart

Give people a reason to smile

Put love in your work

Be honest and compassionate

Lagniappe in everything you do

One-of-a-kind care mindset

See opportunities, not problems

Team spirit and collaboration

Be yourself in work

Job summary

LCMC Health is seeking an attentive Collector to support the healthcare financial team in researching billing issues and communicating with patients to resolve payments. You will explain options, help establish payment plans, and work with payers to ensure accurate reimbursement.

The role emphasizes empathy, teamwork, and compliance with HIPAA while handling daily follow-ups, analyzing denials, and collaborating with internal departments to improve outcomes.

Qualifications

• Empathy and patient-focused communication.
• Strong teamwork and professional attitude.
• Problem-solving and analytical thinking to resolve billing issues.

Responsibilities

• Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.
• Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.
• Review posted payments and adjustments to ensure accuracy.
• Analyze EOBs to ensure proper reimbursement.
• Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner.
• Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
• Document all activity on the patient account.
• Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.
• Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor.
• Observe best practice processes in follow-up and customer service activities.
• Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes.
• Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.
• Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines.]

Skills

Empathy

Communication

Problem-solving

Job description

Your job is more than a job

As a Collector you’re a vital member of the healthcare financial team, researching billing issues and communicating with patients for payment resolution. But it’s more than just collecting money. You're also helping patients understand and manage their medical bills. So, you understand that working out a payment plan or finding financial options can make a real difference in someone’s life. With an empathetic approach, you simplify and walk patients through the bill resolution process during what may be a stressful time in their healthcare journey. You bring your people skills, professional attitude, and problem-solving ability as you interact with patients, insurance companies, and healthcare providers. No problem, you say, because you’re focused on building your future in an environment committed to growth and a culture committed to personal well-being. We love your positivity. Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this billing and collection role.

Your Everyday

• Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.
• Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.
• Review posted payments and adjustments to ensure accuracy.
• Analyze EOBs to ensure proper reimbursement.
• Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner.
• Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
• Document all activity on the patient account.
• Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.
• Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor.
• Observe best practice processes in follow-up and customer service activities.
• Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes.
• Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.
• Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines.

The Must-Haves

Minimum A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.