Medicaid Call Center Specialist – Onsite Jackson

Gainwell Technologies LLC; Jackson (MS); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits begin Day 1

401(k) with company match

Flexible vacation policy

Company-provided computer

Job summary

Gainwell Technologies, in Jackson, MS, is seeking a Call Center Representative to handle Medicaid and healthcare inquiries onsite. You will assist providers and members, navigate web portals, and document interactions with accuracy.

The role emphasizes empathy, problem solving, and collaboration with internal teams, while meeting service level targets and maintaining compliant call handling practices.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• Minimum of three years of customer service experience.
• Familiarity with operating fax machines, telephone systems, and computer software applications.

Responsibilities

• Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
• Serve as the first tier of support for web portal navigation, including login and password assistance.
• De-escalate situations with dissatisfied callers, providing empathetic and effective support.
• Document all calls promptly and accurately.
• Adhere to call quality standards to deliver an exceptional provider experience.
• Manage call handling times to help the team meet service level goals.

Skills

Customer service

Team collaboration

Communication skills

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Fax machines

Telephone systems

Computer software applications

Job description

Gainwell Technologies, in Jackson, MS, is seeking a Call Center Representative to handle Medicaid and healthcare inquiries onsite. You will assist providers and members, navigate web portals, and document interactions with accuracy.

The role emphasizes empathy, problem solving, and collaboration with internal teams, while meeting service level targets and maintaining compliant call handling practices.