Medicaid Application Support Specialist

Staffing Solutions Organization LLC; New Hampshire; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with discretionary employer match

Paid time off and holidays

Flexible spending accounts

Additional employee perks

Job summary

Staffing Solutions Organization LLC is seeking a Medicaid Long-Term Care Application Support Specialist to assist individuals in New Hampshire with Medicaid financial eligibility. This role involves remote work with required travel across the state.

The ideal candidate will have a Bachelor’s degree in a relevant field and 1-3 years of related experience. Competitive salary ranging from $50,000 to $55,000 annually, alongside benefits including insurance and a 401(k) plan.

Qualifications

• Bachelor’s degree in social work, human services, or equivalent experience.
• 1–3 years experience in long-term care or related settings.
• Ability to read, write, and speak English clearly.

Responsibilities

• Travel to assigned on-site locations throughout New Hampshire.
• Assist with completing New Hampshire’s Medicaid application.
• Guide applicants through required forms and documentation.

Skills

Ability to work independently

Proficiency with Microsoft Teams

Strong communication skills

Excellent organizational skills

Familiarity with Medicaid eligibility processes

Education

Bachelor’s degree in social work or related field

1–3 years supporting individuals in related settings

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Medicaid Long-Term Care Application Support Specialist

100% Remote (Requires regional travel within the state of New Hampshire)

Overview

The Regional Mobile Medicaid Application Support Specialist assists individuals across New Hampshire in understanding and completing Medicaid Long-Term Care (LTC) financial eligibility determinations and redeterminations. This role provides hands‑on application support and education to individuals, families, providers, and case managers at nursing homes, assisted living facilities, hospitals, and other designated locations—primarily within Hillsborough, Rockingham, Cheshire, or Merrimack counties.

Incumbents serve as key points of contact for applicants and their families, helping improve understanding of eligibility requirements and increasing timely and complete application submissions.

Key Responsibilities

• Travel to assigned on‑site locations throughout New Hampshire.
• Assist individuals, families, and authorized representatives with completing New Hampshire’s Medicaid application during scheduled in‑person or virtual appointments.
• Guide applicants through required forms (e.g., BFA-800), gathering acceptable documentation, and submitting electronic applications in compliance with state policies.
• Explain income and asset documentation requirements for financial eligibility.
• Educate applicants on Medicaid LTC financial rules, including spend down, asset transfers, spousal impoverishment, and third‑party liability.
• Review forms and documentation for completeness prior to submission.
• Provide updates to the Eligibility Supervisor and Project Management team regarding assistance provided and any process barriers encountered.
• Uphold all State, Federal, and PCG confidentiality and security protocols.
• Communicate complex information professionally and clearly.
• Other duties as assigned.

Skills & Knowledge

Successful candidates will demonstrate:

• Ability to work independently in a remote environment with minimal in‑person supervision.
• Proficiency with Microsoft Teams, Outlook, Word, and Excel.
• Ability to quickly learn New Hampshire Medicaid LTC financial eligibility criteria.
• Strong communication skills, with the ability to explain processes and requirements to individuals with diverse communication and functional needs.
• Excellent organizational, documentation, and problem‑solving skills.
• Sensitivity and professionalism when working with diverse populations.
• Familiarity with Federal and New Hampshire Medicaid eligibility processes (preferred).

Minimum Qualifications

• Bachelor’s degree in social work, human services, business administration, or a related field; OR equivalent experience.
• 1–3 years of experience supporting individuals in long‑term care, community health, case management, or related settings.
• Ability to read, write, and speak English clearly.
• Successful completion of a background check.
• Private, distraction‑free workspace with reliable high‑speed Internet.
• Reliable transportation for daily travel to locations across New Hampshire.

Location & Schedule

This is a salaried, field‑based role requiring daily travel to on‑site locations across New Hampshire.

Compensation

Salary: $50,000‑55,000 annually.

Benefits

• Medical, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks