Mediation Center Program Assistant

College of Southern Maryland; La Plata (MD); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

State retirement pension

Wellness programs

Code Green early closure Fridays in夏

Job summary

College of Southern Maryland seeks a Program Assistant for the Mediation Center to support intake, scheduling, and case management for community mediation services.

The role assists in coordinating volunteers, triaging referrals, and maintaining data accuracy while ensuring excellent customer service and confidentiality.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication.
• Experience in customer service or Help Desk is preferred.

Responsibilities

• Mediation Intake: conduct phone intakes from self-referrals and walk-ins.
• Mediation Scheduling: coordinate mediations, site/location, and participant notifications.
• Case Management: track cases in Insightly and manage data, stats, and closures.
• Pre-prep Call Community Conference: triage calls to confirm attendance and next steps.
• Data Collection & Entry: collect data for reports and input into systems.
• Outreach: monitor partnerships and follow up to generate referrals.
• Performs other related duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

• excellent health insurance benefits
• State Retirement Pension plan
• wellness programs
• Code Green early closure Fridays in the summer
• college closure for spring break and several major holidays, including the week between Christmas and New Year
• for several days in March for Spring Break

The Mediation Center Program Assistant assists the Director in coordination of the Mediation Program, which provides mediation services to the citizens of Charles County and various referral partners. The program offers mediation to include parenting plans, divorce plans, facilitation, conflict workshops, community conferencing, and dialogue circles services. Duties related to the various programs include responding to telephone inquiries and e-mails, performing intakes, and scheduling mediations for citizens who wish to utilize mediation services. The Program Assistant coordinates volunteers who perform mediation services. Additionally, the Program Assistant is responsible for triaging community conference referrals to confirm participants’ interest in services and facilitating the handoff to the appropriate facilitators.

Reports to: Director I, Mediation Center

The hiring salary for this position will be from the min to mid-point of the salary range advertised.

This position is open until filled.

Mediation Intake - 25%

• Conduct phone intakes from self-referrals and walk-ins and make pro-active mediation intake calls to District Court ADR and Outreach referrals.

Mediation Scheduling- 25%

• Coordinate setting up mediations to include volunteer management, site location, and participant notifications.

Case Management - 25%

• Follow mediation cases from initial intake calls to conclusion to include entering data into Insightly, coordination of location, times, dates, stats and closing cases.

Pre-prep Call Community Conference - 15%

• Make triage calls for Community Conferences resulting from referrals from school administrators to confirm the parents want to move forward with the conference.

Data Collection & Entry - 5%

• Collect data as needed from the center services for MACRO, CMM and Outreach partners. Input data into Insightly and any other reports as needed.
• Assists in preparation of grant reports pertinent to the program.

Outreach - 5%

• Monitor and coordinate site, partnership, and outreach follow-up for continued mediation referrals.

Additional Duties:

• Performs other related duties as assigned.

• High schooldiploma or GED Certificate.
• Proficient in Microsoft Office Suite.

Preferred Education and Experience:

• Completion of 45 Hour Basic Mediation Training by Community Mediation Maryland (CMM).
• Experience with Help Desk or Customer service calls

• Ability to manage, track, and keep accurate statistics.
• Excellent oral, active listening, written, presentation, interpersonal communication skills.
• Effective and creative problem solver that has training as an inclusive mediator or is committed to being trained as a mediator.
• Possesses a passion for conflict management and social justice.
• Receptive to constructive feedback from partners, staff, Local Advisory Council, volunteers, and others.
• Proven ability to work effectively with a wide range of constituencies.
• Ability to work with a diverse staff and client community.
• Ability to communicate effectively through oral and written communications.
• High ethics, integrity, and confidentiality consistent with the position.
• Attention to detail and follow-through and ability to juggle multiple projects effectively.
• Ability to work well with people of diverse ages, ethnicities, and education levels.
• Ability to use good judgment, respect confidentiality, and exercise sensitivity when confronted with conflict.
• Ability to stay focused during time constraints and high emotions of clients.

PHYSICAL DEMANDS

The work is mostly sedentary work which requires exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly.

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.

Employment Frequently Asked Questions

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