Mediation/Arbitration Officer

DelDOT; Milford (DE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Job summary

DelDOT in Delaware seeks a Mediator to handle eviction-related landlord-tenant cases, conduct mediation sessions, define issues, negotiate terms, and prepare written agreements for court approval.

Requires a Bachelor's degree in Behavioral/Social Science and at least six months of case management and interviewing experience, plus knowledge of mediation or arbitration. The role includes reporting, information on court procedures, and compliance with state employment rules.

Qualifications

• Six months' experience in case management with assessing, planning and evaluating services.
• Six months' experience in interviewing to obtain facts and explore issues.
• Six months' experience in interpreting laws, rules and procedures.
• Knowledge of mediation or arbitration.

Responsibilities

• Interviews landlords and tenants to assess complaints and relief sought.
• Conducts mediation sessions to define issues and negotiate terms; prepares written agreements.
• Prepares reports to judges describing outcomes and participation.
• Maintains statistics on cases and dispositions.
• Provides information on court functions and jurisdiction to involved parties.

Skills

Case management

Interviewing

Legal interpretation

Mediation knowledge

Education

Bachelor's degree in Behavioral Science

Job description

Summary Statement

This position will be responsible for mediating landlord tenant cases.

Essential Functions

• Interviews landlords and tenants in eviction cases to assess nature of complaint and relief sought; explains procedures for mediation and proceeding to trial.
• Conducts mediation session with landlords and tenants to define issues, assess relief sought and negotiate mutually acceptable terms; prepares written agreements stating conditions of agreement and submits to judge for approval.
• Prepares report to judges regarding outcome of the mediation and describing participation of the parties.
• Prepares and maintains accurate statistical records of number and disposition of cases.
• Provides information on court functions and jurisdiction to landlords and tenants involved in eviction proceedings.

Job Requirements

• Possession of a Bachelor's degree or higher in Behavioral Science or Social Science or related field.
• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in interviewing using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Knowledge of mediation or arbitration.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual term

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.