Media Services Technology Specialist

Waubonsee Community College; Sugar Grove (IL); On-site; USD 30,000 - 37,000; Full time

Job summary

Waubonsee Community College is seeking a Media Services Technology Specialist to maintain, repair, operate, and install AV and media equipment across campus. The role provides technical support to students, faculty, staff, and administrators in the use of A/V systems.

You will assist Educational Television and Video Production and manage media inventories, outcomes, and documentation, while training users and supporting events. This is a Full-time on-site role at Sugar Grove Campus.

Qualifications

• Minimum of three years’ experience in operation, maintenance and repair of A/V equipment.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain, install, operate, repair, schedule, and distribute A/V and media equipment and systems across all college locations, including lighting and audio systems.
• Maintain accurate inventories of equipment replacement parts, service manuals, and operational documentation.
• Provide technical support for all college functions and events, including troubleshooting media systems.
• Train faculty, staff, administrators and students in use of media equipment.
• Operate and maintain a server-based media console system and program touch control systems as needed.
• Assist with production of instructional media and review vendor proposals for RFPs.
• Document problem resolution in the knowledge base and support department operations.

Skills

Communication skills

Independent work

Interpersonal skills

Physical lifting

Education

Associate's degree

Bachelor's degree preferred

Job description

Media Services Technology Specialist

Full-time Staff

Sugar Grove Campus

Hybrid Option: No

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

Media Services Technical Specialist

This position is responsible for the maintenance, repair, operation, and installation of all A/V and media equipment owned by the college. In addition, the position provides technical support to students, faculty, staff, and administrators in the use of A/V and media equipment. It assists the Educational Television and Video Production staff with television and satellite facilities and functions.

Responsibilities

• Maintain, install, operate, repair, schedule, and distribute A/V and media equipment and systems across all college locations, including lighting and audio systems.
• Maintain accurate inventories of equipment replacement parts, service manuals, and operational documentation, including the media equipment inventory database.
• Provide technical support for all college functions, departmental needs, and college-sponsored and external rental events, including troubleshooting and resolving media, lighting, and audio system issues.
• Train and assist faculty, staff, administrators, and students, and support part-time media technicians with troubleshooting and technical problem resolution for the use of media equipment and facilities.
• Operate and maintain a server-based media console system that monitors all media control devices and endpoints. Program or reprogram touch control systems as appropriate in cases of redesign or malfunction.
• Assist with the production of instructional media in the multimedia production center.
• Develop multimedia system designs and technical specifications for Requests for Proposals. Review and evaluate vendor proposals and provide technical recommendations for vendor selection.
• Document all A/V and media-related problem resolution in the knowledge base and maintain current technical and operational resources.
• Support the Media Services Coordinator with departmental operations and assume responsibility for the department in the coordinator’s absence.
• Perform other duties as assigned.

Minimum Qualifications

• Associate’s degree in related field required.Bachelor’s degree preferred.
• Minimum of three years’ experience in the operation, maintenance, and repair of a wide variety of A/V, media and electronic equipment required.
• Excellent computer skills.
• Ability to work independently.
• Ability to lift a minimum of 50 pounds.
• Excellent verbal and written communication skills required. Good interpersonal and organizational skills necessary. Ability to interact with all levels of management, faculty, staff, and students is necessary.

Position Details

req2186

Grant Funded: No

Compensation Range: 22.44 - 27.04

Compensation Type: Hourly

Compensation: The pay for this position will be determined by your experience, education, and qualifications.

Work Schedule: M-F 8 a.m. - 4:30 p.m.

Work Hours: 40 hours/week

Testing: No

Priority Application Review Date: 9/10/2026

Applications received by the “Priority Application Review Date” will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.

EOE, including disability and veteran