Media Ops Transformation Lead

Adelphi Group; New York (NY); On-site; USD 70,000 - 125,000; Full time

Job summary

Omnicom's Hearts & Science seeks an Associate Director of Media Operations to lead the design and adoption of scalable operating model improvements across a large business. The role bridges Media, Data Operations, and the AI Automation & Architecture organization, translating challenges into transformative solutions.

The leader will drive standardization, simplify workflows, and implement new processes and tools that deliver measurable business impact while enhancing team collaboration and

Qualifications

• Proven experience leading operational transformation, process improvement, or organizational change initiatives.
• Strong understanding of media agency workflows, operating models, and delivery processes.
• Experience managing complex cross-functional programs and stakeholders.

Responsibilities

• Define and drive the Media Transformation roadmap in support of business priorities.
• Partner closely with the AI Automation & Architecture team to identify opportunities where automation and AI can improve operational performance.
• Evaluate current operating models and recommend improvements that enhance speed, efficiency, quality, and scalability.
• Identify cross-functional opportunities to optimize workflows and reduce manual effort across Media.
• Process Transformation & Operational Excellence: redesign workflows across planning, activation, reporting, measurement, financial operations, and governance functions.
• Change Management & Adoption: lead implementation of new processes, tools, and ways of working across Media teams.

Skills

Operational transformation

Cross-functional programs

Communication skills

Change leadership

Media workflows

Job description

Omnicom's Hearts & Science seeks an Associate Director of Media Operations to lead the design and adoption of scalable operating model improvements across a large business. The role bridges Media, Data Operations, and the AI Automation & Architecture organization, translating challenges into transformative solutions.

The leader will drive standardization, simplify workflows, and implement new processes and tools that deliver measurable business impact while enhancing team collaboration and