Associate Director, Media Operations

Hearts & Science; New York (NY); On-site; USD 70,000 - 125,000; Full time

Job summary

Hearts & Science in New York seeks an Associate Director, Media Operations to lead the design and adoption of operating-model improvements across a major business area. You will bridge Media, Data Operations, and AI Automation with a focus on scalable processes and measurable impact.

You will drive cross-functional initiatives, standardize workflows, and lead change management to ensure adoption and sustained efficiency gains across Media teams.

Qualifications

• Proven experience leading operational transformation, process improvement, or organizational change initiatives.
• Strong understanding of media agency workflows, operating models, and delivery processes.
• Experience managing complex cross-functional programs and stakeholders.
• Exceptional communication, facilitation, and change leadership skills.
• Experience working alongside technology, data, automation, or AI-focused teams.

Responsibilities

• Define and drive the Media Transformation roadmap in support of business priorities.
• Partner with AI Automation & Architecture team to identify automation opportunities.
• Evaluate operating models and recommend improvements for speed, efficiency, quality, and scalability.
• Identify cross-functional opportunities to optimize workflows and reduce manual effort.
• Assess and redesign workflows across planning, activation, reporting, and governance.
• Establish standardized processes, documentation, and best practices across teams.
• Drive continuous improvement initiatives to boost efficiency and productivity.
• Implement operational frameworks that support growth and scale.
• Lead implementation of new processes, tools, and ways of working across Media.
• Develop change management strategies to drive engagement and adoption.
• Create communication, training, and enablement plans for transformation.
• Monitor adoption and identify opportunities to improve utilization and effectiveness.
• Act as strategic advisor to Media leadership on transformation opportunities.
• Facilitate alignment across Media, Operations, Data, Analytics, Technology, and Client teams.
• Translate business needs into actionable requirements for AI and automation initiatives.
• Influence stakeholders across multiple teams without direct authority.

Skills

Operational transformation

Process improvement

Stakeholder management

Change leadership

Communication

Collaboration with AI/Automation teams

Job description

Agency

Hearts & Science

Job Function

Media

Job Subfunction

Media Operations

Job Description

Role Overview

The Associate Director, Media Operations will lead the design, implementation, and adoption of operational improvements across a large piece of business. This role serves as the strategic bridge between Media teams, Data Operations, and the AI Automation & Architecture organization—working in close partnership with the Associate Director of AI Automation & Architecture to translate business challenges into scalable operating model improvements and AI-enabled ways of working.

This leader will identify opportunities to simplify workflows, eliminate inefficiencies, standardize processes, and improve collaboration across Media. The role will drive transformation initiatives from concept through implementation, ensuring new processes, tools, and automation solutions generate measurable business impact while improving the experience of teams across the organization

Key Responsibilities

• Define and drive the Media Transformation roadmap in support of business priorities.
• Partner closely with the AI Automation & Architecture team to identify opportunities where automation and AI can improve operational performance.
• Evaluate current operating models and recommend improvements that enhance speed, efficiency, quality, and scalability.
• Identify cross-functional opportunities to optimize workflows and reduce manual effort across Media.
• Assess and redesign workflows across planning, activation, reporting, measurement, financial operations, and governance functions.
• Establish standardized processes, documentation, and best practices across teams and Lines of Business.
• Drive continuous improvement initiatives that improve operational efficiency and employee productivity.
• Implement operational frameworks that support sustainable growth and scale.
• Lead implementation of new processes, tools, and ways of working across Media teams.
• Develop change management strategies that drive stakeholder engagement and adoption.
• Create communication, training, and enablement plans supporting transformation initiatives.
• Monitor adoption and identify opportunities to improve utilization and effectiveness.
• Act as a strategic advisor to Media leadership on operational transformation opportunities.
• Facilitate alignment across Media, Operations, Data, Analytics, Technology, and Client teams.
• Translate business needs into actionable requirements for AI and automation initiatives.
• Influence stakeholders across multiple teams and functions without direct authority.

Qualifications

Proven experience leading operational transformation, process improvement, or organizational change initiatives.

Strong understanding of media agency workflows, operating models, and delivery processes.

Experience managing complex cross-functional programs and stakeholders.

Exceptional communication, facilitation, and change leadership skills.

Experience working alongside technology, data, automation, or AI-focused teams.

New York: $70,000.00-$125,000.00

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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For US Job Seekers

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New York: $70,000.00-$125,000.00