Media Operations Technician

QVC; West Chester (Chester County); On-site; USD 40,000 - 60,000; Full time

Job summary

Join QVC as a Media Operations Technician where you'll manage transmission outputs and ensure quality control of multimedia operations. This role involves working in a dynamic environment with a commitment to high operational standards and customer satisfaction. Ideal candidates will have a background in media operations and strong technical skills, with a flexible schedule available across all shifts.

Benefits

Health care benefits starting on day 1

401(k)

Paid time off

Tuition reimbursement

Employee assistance program

Qualifications

• 1+ years of media operations or network operations experience in a television broadcast environment.
• Understanding of analog and digital signal chains, video and audio levels.
• Overall knowledge of television production processes.

Responsibilities

• Monitor and maintain the health and quality of all outbound transmission.
• Execute live streaming to multiple platforms.
• Conduct routine QC checks on software and equipment.

Skills

Media Operations

Technical Support

Broadcast Systems Troubleshooting

Education

College degree or equivalent

Tools

Media Operations Switcher

Job description

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Thank you for your interest in joining our team! QVC Group comprises six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. QVC Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Under the direction of the Supervisor, Media Operations/NOC, you will ensure the accurate and successful operation of transmission output ensuring seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best working practices. You will also manage the operation of end-to-end media management workflows used by the edit suites, live control rooms and non-live playout. This role requires you to have the availability to work 1st, 2nd and 3rd shift. This team works 24/7 365 days, you must have open availability*

Your Impact

• Monitor and maintain the health and quality of all outbound transmission/streaming & inbound returns.
• Support additional live feeds and social media simulcast programming.
• Responsible for playout of all live and non-live channels
• Execute live streaming to multiple platforms.
• Monitor and interact with the system dashboards to ensure that systems and platform monitoring is fully functional, troubleshooting issues when they arise.
• Conduct routine QC checks on software, processes, equipment and all incoming and outgoing video and audio signals.
• Preparation, recording, ingest, archiving, restoring and general Asset Management of media workflows and storage systems.
• Perform service recovery according to set procedures during both server-based play out and live shows, informing all relevant departments via the ticketing system.
• Correct configuration and operation of all systems and applications in Media Operations including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met.
• Provide technical and operational support for all new projects and proposals.
• Manage back-up programming for additional channels.
• Repair and maintain broadcast related equipment.
• First line investigation and resolution of technical and operational issues within the transmission and MAM environment and control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.
• Report shift status, technical discrepancies and all operation issues are recorded in the ZEUS system.
• Carry out actions according to the procedure.
• Monitor NOC dashboard and troubleshoot all Broadcast network devices.
• Maintain a clean work area.
  
  

What You Bring

• College degree, technical school, Military training or equivalent combination of training and experience.
• 1+ years of recent engineering, control room, media operations or network operations experience in a television broadcast environment.
• Operate Media Operations Switcher and related equipment.
• Must have understanding of analog and digital signal chains, video and audio levels.
• Overall knowledge of the television production processes broadcast operations and technical production requirements.
• Work on elevated surfaces (lighting rafters- studio).
• Work in normal warehouse conditions, which may include hot/cold/dusty/loud environment.
• Must be available to work 1st, 2nd and 3rd shift*
  
  

Remote work is not permitted in NYC at this time.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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