Media Operations Technician

TPI Staffing Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

TPI Staffing Inc. is seeking a candidate with a background in media broadcasting and advertising technology. The individual will be responsible for using advertising tools and verifying ads across vendors, while supporting local media in ad insertion and coding adjustments.

Ideal candidates should possess strong MS SQL query skills and experience in technical support or broadcast television. Responsibilities include analyzing data trends, coordinating issue resolutions, and ensuring high-quality playback of commercials.

Qualifications

• 4+ years of experience in advertising technology operations or related field.
• Ability to run MS SQL queries for data extraction and analysis.
• Strong problem solving and analytical skills.

Responsibilities

• Write MS-SQL queries for technical ad insertion performance analysis.
• Engage partners to resolve playback issues.
• Monitor health of ad insertion systems.

Skills

Media broadcasting background

Technical support skills

MS SQL proficiency

Analytical skills

Interpersonal communication

Education

HS diploma or GED

AS/AA or Technical Certification

Tools

Windows OS

Microsoft Office Suite

Digital ad insertion technology

Job description

Role Summary

Needed a candidate with media broadcasting, media support background. Will be responsible for using advertising tools. Candidate will be verifying each ad coming up from different vendors. Supporting the local media in advertisement-add/insertion/coding adjusting the commercial ads. Candidate must have previous background in advertising technology, some technical support, Video engineering or broadcast television work.

Responsibilities

• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.
• Aggregate and analyse data, identify trends, root cause and propose solutions to resolve production issues.
• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.
• Work with external ad partners on actively identifying and resolving systemic playback issues.
• Serve as a lead technical subject matter expert in technical ad insertion operations for the Client CFC Operations team.
• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.
• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Pro‑actively monitor the health of ad insertions systems to ensure continuous smooth operation of business‑critical equipment.
• Apply advanced skills to resolve complex problems.
• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems.
• Communicate all equipment failures and technical errors.
• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement.
• Effectively identify process or system problems as they occur and take appropriate steps to solve issues without specified processes or procedures.
• Determine path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, to produce effective results.

Qualifications

• HS diploma, GED or relevant work experience.
• 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.).
• Requires strong proficiency with Windows operating systems, Microsoft Office suite including Excel, Word, and Outlook, digital ad insertion technology.
• Proficiency running MS SQL queries to extract relevant data and perform analysis.
• Excellent interpersonal, collaborative, troubleshooting, and high‑touch communication skills to work effectively with teams throughout the organization.
• Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions.

Preferred

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Experience in telecommunications industry desired.
• Experience with Arris and Sea Change ad insertion platforms helpful.