Media Operations Lead: Campaign Excellence & Scale

Delta Air Lines, Inc.; New York (NY); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Delta Air Lines is seeking a Media Operations Lead to build the operational engine behind Delta's Media Network, translating advertiser commitments into high-quality campaign execution at scale. You will centralize media operations, oversee planning, activation, and measurement across Delta's advertising ecosystem, and establish processes to launch campaigns accurately and on time.

You will lead cross-functional teams, partner with Sales, Ad Products, and technology, and champion AI-driven

Responsabilidades

• Advertiser Account & Service Leadership: Own the post-sale advertiser experience, serving as the senior executional lead from sales handoff through campaign completion and renewal.
• Media Planning & Strategy: Lead the translation of advertiser objectives into strategic, insight-driven media plans across Delta's advertising ecosystem, recommending the right inventory, audiences, budgets, and flighting to achieve campaign goals.
• Campaign Operations & Delivery: Own end-to-end campaign activation and delivery, from trafficking and launch through pacing and completion, ensuring campaigns execute accurately and deliver against contracted commitments.
• Campaign & Creative Management: Oversee the end-to-end coordination of campaigns across advertiser, creative, media, technology, and internal Delta stakeholders, establishing clear timelines, requirements, approvals, and accountability from kickoff through launch.
• Measurement, Insights & Optimization: Own the advertiser-facing measurement and reporting experience, translating campaign performance, attribution, incrementality, and other available measurement into clear, actionable insights.
• Advertiser Growth & Retention: Partner with Ad Sales to identify opportunities to deepen existing advertiser relationships based on campaign performance, emerging needs, and untapped opportunities across Delta's portfolio.
• Industry Events & Client Engagement: Represent Delta's Media Network alongside Ad Sales at priority industry events and advertiser engagements, deepening relationships with current clients and agency partners and bringing campaign expertise and performance insights into strategic conversations.
• Operational Excellence & Scaling: Establish and continuously improve the processes, workflows, service standards, SLAs, and operating practices required to deliver a consistent advertiser experience as the Media Network scales.
• External Partner Management: Lead and hold accountable external agencies, vendors, and operational partners supporting media planning, campaign execution, creative, measurement, and other Media Operations capabilities.
• Cross-Functional Partnership: Partner closely with Ad Sales, Ad Products, and technology teams to ensure advertiser commitments are executable, operational requirements inform product and technology roadmaps, and new capabilities can be effectively planned, sold, activated, measured, and scaled.
• AI & Operations Enablement: Champion the thoughtful use of AI, automation, and emerging tools across media operations to improve planning, campaign management, reporting, insights, and team productivity.
• Team Leadership: Build and lead a high-performing Media Operations organization spanning account management, media planning, campaign/project management, campaign operations, creative operations, audience strategy, measurement, and analytics.

Descripción del empleo

Delta Air Lines is seeking a Media Operations Lead to build the operational engine behind Delta's Media Network, translating advertiser commitments into high-quality campaign execution at scale. You will centralize media operations, oversee planning, activation, and measurement across Delta's advertising ecosystem, and establish processes to launch campaigns accurately and on time.

You will lead cross-functional teams, partner with Sales, Ad Products, and technology, and champion AI-driven