Media Intelligence & Monitoring Specialist (Hybrid)

Lancesoft; Richmond (VA); Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k

Critical Illness Insurance

Voluntary Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft is seeking a contractor to own day-to-day media intelligence, monitoring, escalation, and reporting across traditional, digital, and social media. You will oversee monitoring platforms, identify emerging issues, and turn signals into actionable insights.

Role requires 5–7 years in media monitoring, strong analytics, and experience with monitoring tools. Hybrid schedule with 1st shift, M-F, paying $35.09/hr.

Qualifications

• Bachelor's degree in communications, PR, journalism, marketing, analytics, or related field, or equivalent experience.
• 5–7 years in media monitoring, social listening, media intelligence, reputation management, or communications analytics.
• Hands-on experience with monitoring queries, dashboards, alerts, and recurring reports; Hootsuite/Talkwalker preferred.
• Experience in regulated, reputation-sensitive or complex corporate environments.

Responsibilities

• Monitor priority company, industry, policy, regulatory, competitor, executive, and reputation topics.
• Develop and refine queries, dashboards, alerts, taxonomies, and reporting frameworks.
• QA results for relevance, accuracy, duplication, and coverage gaps; escalate time-sensitive developments.
• Produce daily briefings, executive updates, topical deep dives, and recurring reports.
• Serve as day-to-day contact for media intelligence suppliers.
• Partner across earned media, social, GA, RA, enterprise insights, and crisis communications.

Skills

Query development

QA

Issue detection

Education

Bachelor's degree or equivalent experience

Tools

Hootsuite

Talkwalker

Job description

LanceSoft is seeking a contractor to own day-to-day media intelligence, monitoring, escalation, and reporting across traditional, digital, and social media. You will oversee monitoring platforms, identify emerging issues, and turn signals into actionable insights.

Role requires 5–7 years in media monitoring, strong analytics, and experience with monitoring tools. Hybrid schedule with 1st shift, M-F, paying $35.09/hr.