Media Intelligence, Monitoring & Reporting Specialist

Lancesoft; Richmond (VA); Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k

Critical Illness Insurance

Voluntary Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft is seeking a contractor to own day-to-day media intelligence, monitoring, escalation, and reporting across traditional, digital, and social media. You will oversee monitoring platforms, identify emerging issues, and turn signals into actionable insights.

Role requires 5–7 years in media monitoring, strong analytics, and experience with monitoring tools. Hybrid schedule with 1st shift, M-F, paying $35.09/hr.

Qualifications

• Bachelor's degree in communications, PR, journalism, marketing, analytics, or related field, or equivalent experience.
• 5–7 years in media monitoring, social listening, media intelligence, reputation management, or communications analytics.
• Hands-on experience with monitoring queries, dashboards, alerts, and recurring reports; Hootsuite/Talkwalker preferred.
• Experience in regulated, reputation-sensitive or complex corporate environments.

Responsibilities

• Monitor priority company, industry, policy, regulatory, competitor, executive, and reputation topics.
• Develop and refine queries, dashboards, alerts, taxonomies, and reporting frameworks.
• QA results for relevance, accuracy, duplication, and coverage gaps; escalate time-sensitive developments.
• Produce daily briefings, executive updates, topical deep dives, and recurring reports.
• Serve as day-to-day contact for media intelligence suppliers.
• Partner across earned media, social, GA, RA, enterprise insights, and crisis communications.

Skills

Query development

QA

Issue detection

Education

Bachelor's degree or equivalent experience

Tools

Hootsuite

Talkwalker

Job description

Shift: 1st shift, Monday-Friday, standard working hours Duration: 12 Months Pay range: $35.09 - $35.09/hr. Hybrid schedule

Job Description:

Client is seeking a specialized contractor to own day-to-day media intelligence, monitoring, escalation, and reporting across traditional, digital, and social media. The role provides human oversight to operationalize monitoring platforms and partner services, identify emerging issues, maintain high-quality real-time coverage, and turn external signals into actionable insights.

Key responsibilities:

• Monitor priority company, industry, policy, regulatory, competitor, executive, and reputation topics.
• Develop and refine queries, dashboards, alerts, taxonomies, and reporting frameworks.
• QA results for relevance, accuracy, duplication, and coverage gaps;escalate time-sensitive developments.
• Produce daily briefings, executive updates, topical deep dives, and recurring reports.
• Serve as day-to-day contact for our media intelligence suppliers
• Partner across earned media, social, GA, RA, enterprise insights, and crisis communications.

Requirement:

• Bachelor's degree in communications, PR, journalism, marketing, analytics, or related field, or equivalent experience.
• 5–7 years in media monitoring, social listening, media intelligence, reputation management, or communications analytics.
• Hands‑on experience with monitoring queries, dashboards, alerts, and recurring reports;Hootsuite/Talkwalker preferred.
• Experience in a regulated, reputation-sensitive, or complex corporate environment.

Top 3 Skills:

• Query development, QA, and issue detection.
• Executive-ready analysis and reporting.
• Sound judgment, stakeholder coordination, and escalation discipline.

Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.