Media Asset Manager

qvc; West Chester (Chester County); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health care benefits starting day 1

401(k)

Tuition reimbursement

Employee assistance program

Parental leave

Paid time off

Volunteer hours

Company discounts

Job summary

QVC Group in West Chester, PA is seeking a Media Asset Manager to govern the lifecycle of digital media assets across TV, streaming, livestreams, websites, and social channels. You will oversee ingestion, metadata, quality control, storage, distribution, archiving, and retention, ensuring accessibility and discoverability of enterprise assets.

The role is hybrid, with onsite days at HQ in West Chester several days per month; candidates should reside in PA, NJ, or DE.

Qualifications

• Advanced understanding of metadata standards, taxonomy design, controlled vocabularies and governance principles.
• Experience managing digital media assets and content publishing workflows.
• Experience with media management, video publishing or content distribution systems.
• 5+ years in Media Asset Management (MAM), Digital Asset Management (DAM) or related field.

Responsibilities

• Manage end-to-end lifecycle of media assets: ingest, metadata, QC, storage, distribution, archiving, retention.
• Oversee enterprise MAM and video publishing operations for on-air, streaming, and digital channels.
• Create and manage playlists for on-air broadcast and digital distribution with accurate timelines.
• Monitor system activity, workflows, and performance to meet service levels.
• Serve as SME for metadata standards, taxonomy, and governance practices.
• Develop and enforce metadata schemas, controlled vocabularies, taxonomies and retention policies.
• Troubleshoot system, workflow, metadata, and delivery issues with Tech and Broadcast teams.
• Gather requirements, test and adopt new features and platform enhancements.
• Support cross-functional projects and report on performance, adoption and workload.
• Promote adoption of metadata standards and efficient content management practices.

Skills

Metadata standards

Taxonomy design

Content governance

Media asset management

Publishing workflows

Education

Bachelor's degree in Film/Communications/Broadcasting/Library Science/Information Management/Computer Science

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Media Asset Manager manages the lifecycle of digital media assets across QVC and HSN, ensuring seamless content delivery to linear television, streaming platforms, livestreams, websites, social media channels, and third-party distribution partners. Serving as both a subject matter expert and system steward, you will govern our content from creation and ingest through distribution, archival, and retention, while maintaining the integrity, accessibility, and discoverability of enterprise media assets.

Where You'll Work

This role is hybrid and will require you to be onsite at our headquarters in West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, NJ, DE. Relocation assistance is not available for this role.

What You'll Do

• You will manage the end-to-end lifecycle of our media assets, including ingest, metadata application, quality control, storage, distribution, archiving, and retention.
• You will oversee enterprise media asset management and video publishing operations, ensuring assets are properly managed and accessible throughout their lifecycle.
• You will support our live and recorded content operations by creating and managing playlists for on-air broadcast, streaming, and digital distribution channels, ensuring accurate and timelines content delivery.
• You will monitor system activity, content workflows, and operational performance to ensure service levels and business requirements are met.
• You will serve as our subject matter expert for media asset management, metadata standards, taxonomy design, content hierarchies, naming conventions, and governance practices.
• You will develop, maintain, and enforce metadata schemas, controlled vocabularies, taxonomies, and content standards that improve asset discoverability and usability. Establish and oversee asset retention, archival, and content governance policies.
• You will provide guidance and oversight to ensure compliance with established workflow and content management standards.
• You will function as a power user and administrator of media asset management and publishing systems, troubleshooting system, workflow, metadata, and content delivery issues, partnering with Technology and Broadcast Engineering teams for resolution.
• You will participate in requirements gathering, testing, implementation, and adoption of new features, integrations, and platform enhancements.
• You will support enterprise initiatives and cross-functional projects involving media management, content publishing, and workflow optimization.
• You will develop reporting and metrics to monitor system performance, user adoption, workload, and operational effectiveness.
• You will foster adoption of metadata standards, governance processes, and efficient content management practices across the organization.

What You'll Bring

• Bachelor's degree in Film, Communications, Broadcasting, Library Science, Information Management, Computer Science, Management Science, or a related discipline; equivalent experience will be considered.
• 5+ years of experience in Media Asset Management (MAM), Digital Asset Management (DAM), media operations, content operations, or a related field.
• Demonstrated experience managing digital media assets and content publishing workflows.
• Advanced understanding of metadata standards, taxonomy design, controlled vocabularies, and content governance principles.
• Experience working with media management, video publishing, or content distribution systems.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.