Media Operations Technician, Master Control

QVC, Inc.; West Chester (Chester County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care benefits starting day 1 (U

401(k)

Tuition reimbursement

Paid time off

Employee assistance program

Parental leave

Company discounts

Job summary

QVC Group in West Chester, PA seeks a Media Operations Technician to ensure seamless transmission and streaming across platforms. You will work from our West Chester headquarters daily, supporting live feeds, playout, and end-to-end media workflows in a fast-paced environment.

The role requires 1+ year of engineering/media operations experience, familiarity with broadcast signal chains, and capability to troubleshoot HD/SD video and audio. Shift coverage includes 1st, 2nd, and 3rd shifts.

Qualifications

• 1+ years of engineering, control room, media operations or network operations in TV broadcast.
• Experience operating Media Operations Switcher and related equipment.
• Troubleshooting standard and HD broadcast video/audio signals.
• Server-based broadcast operation experience.
• Understanding of analog/digital signal chains and levels.
• Knowledge of television production processes and broadcast operations.

Responsibilities

• Monitor and maintain health/quality of outbound transmissions and inbound returns.
• Support live feeds and social media simulcast programming.
• Playout of live/non-live channels; execute live streaming to platforms.
• Monitor dashboards; troubleshoot issues; perform QC on signals.
• Asset management: recording, ingest, archiving, restoring; MAM workflows.
• Perform recovery per procedures; report issues via ticketing system.
• Configure/operate systems in Media Operations incl. routing; ensure SLAs.
• Provide tech support for new projects; manage back-up programming.
• Repair and maintain broadcast equipment; first-line issue resolution.
• Document shift status and issues in ZEUS system.
• Monitor NOC dashboard and broadcast network devices.

Skills

Engineering

Control room

Media operations

Network operations

Broadcast environment

Signal troubleshooting

Education

College degree, technical school, Military training or equivalent

Tools

Media Operations Switcher

ZEUS system

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.Your Opportunity, Your TeamThe Media Operations Technician supports QVC and HSN, and under the direction of the Supervisor, Media Operations/Network Operations Center (NOC), you will ensure the accurate and successful operation of transmission output ensuring seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best working practices. You will also manage the operation of end-to-end media management workflows used by the edit suites, live control rooms and non-live playout.Where You'll WorkThis role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role.This role requires you to have the availability to work 1st, 2nd and 3rd shift, any day of the week.What You'll DoMonitor and maintain the health and quality of all outbound transmission/streaming & inbound returns.Support additional live feeds and social media simulcast programming.Responsible for playout of all live and non-live channelsExecute live streaming to multiple platforms.Monitor and interact with the system dashboards to ensure that systems and platform monitoring is fully functional, troubleshooting issues when they arise.Conduct routine QC checks on software, processes, equipment and all incoming and outgoing video and audio signals.Preparation, recording, ingest, archiving, restoring and general Asset Management of media workflows and storage systems.Perform service recovery according to set procedures during both server-based play out and live shows, informing all relevant departments via the ticketing system.Correct configuration and operation of all systems and applications in Media Operations including channel automation and routing, ensuring that the highest operational standards and agreed service levels are met.Provide technical and operational support for all new projects and proposals.Manage back-up programming for additional channels.Repair and maintain broadcast related equipment.First line investigation and resolution of technical and operational issues within the transmission and MAM environment and control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.Report shift status, technical discrepancies and all operation issues are recorded in the ZEUS system.Monitor NOC dashboard and troubleshoot all Broadcast network devices.What You'll BringCollege degree, technical school, Military training or equivalent combination of training and experience.1+ years of recent engineering, control room, media operations or network operations experience in a television broadcast environment.Experience operating Media Operations Switcher and related equipment.Experience performing basic troubleshooting of both standard and high-definition broadcast video and audio signals.Experience in a server-based broadcast operation.Must have understanding of analog and digital signal chains, video and audio levels.Overall knowledge of the television production processes broadcast operations and technical production requirements.Work on elevated surfaces (lighting rafters- studio), stairs and ladders throughout the course of your work.Work in normal warehouse conditions, which may include hot/cold/dusty/loud environment.#LI-CV1Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.