Med Spa Team Lead

Bengtson Center for Aesthetics & Plastic Surgery; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Bengtson Center for Aesthetics & Plastic Surgery is seeking a Byron Center Team Lead to run day-to-day operations, drive sales and patient satisfaction, and develop a high-performing team at the Symmetry Med Spa location in Byron Center.

The role focuses on leading operations, coaching staff, retaining patients, and building relationships with local partners to grow revenue while maintaining brand standards and exceptional guest experiences.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred; equivalent leadership experience considered.
• 5+ years of leadership experience in medical aesthetics, luxury hospitality, or sales-driven environments preferred.
• Experience leading and developing high-performing teams.
• Strong business acumen with understanding of sales, profitability, retention, and growth.
• Experience with EMR and practice management systems; HIPAA/OSHA awareness.

Responsibilities

• Own location sales and profitability goals.
• Create a culture focused on relationships, not transactions.
• Ensure patients feel welcomed, valued, and cared for.
• Monitor daily schedules, patient needs, and provider productivity.
• Coach the team and set expectations for service and performance.
• Maintain an elevated, organized environment in line with brand standards.
• Identify opportunities to improve patient experience and business growth.
• Address patient concerns and build long-term relationships.
• Lead community outreach and partnerships to drive growth.

Skills

Leadership

Sales leadership

Team development

Customer service

Operations management

HIPAA knowledge

EMR

Scheduling

Brand standards

Community outreach

Education

Bachelor’s degree in hospitality management

Equivalent leadership experience

Tools

EMR

Practice management system

Job description

It’s an exciting time to be a part of The Bengtson Center and Symmetry Med Spa!

The Bengtson Center for Aesthetics & Plastic Surgery and Symmetry Med Spa are growing—and we are looking for a highly engaged, patient-focused Byron Center Team Lead to join our team. If you are passionate about aesthetics, exceptional patient experiences, team leadership, and growing a business, this role may be the perfect fit.

Located at our Symmetry Med Spa location in Byron Center, this role will lead the day-to-day success of the location while working closely with the broader Bengtson Center team. At Symmetry, our goal goes beyond providing exceptional aesthetic treatments. We create an experience built around relationships, trust, personalized care, exceptional outcomes, and an unwavering commitment to our patients.

As we continue to grow, we are seeking a dynamic team lead who can bring that experience to life every day. The Byron Center Team Lead will serve as the on-site leader of the practice, responsible for driving sales and profitability, developing an exceptional team, overseeing daily operations, and ensuring the patient remains at the center of every decision.

About the Role

• Leading the day-to-day operations of the Byron Center location
• Driving sales, profitability, service productivity, and retail performance
• Creating an elevated, personalized patient experience
• Leading, coaching, and developing the Byron Center team
• Driving patient retention, rebooking, referrals, and long-term relationships
• Building relationships with local businesses and community partners
• Supporting local events, outreach, and marketing initiatives
• Ensuring the environment and team consistently reflect Symmetry and Bengtson Center brand standards
• Partnering closely with BCAPS leadership, providers, Clinical, Operations, Marketing, Finance, and People/HR

Job Summary

• Owning location sales and profitability goals
• Creating a culture focused on relationships rather than transactions
• Ensuring patients feel welcomed, known, valued, and cared for
• Maintaining visibility into daily schedules, patient needs, and provider productivity
• Coaching the team and setting clear expectations for service, professionalism, and performance
• Maintaining an elevated, welcoming, organized, and impeccably presented environment
• Identifying opportunities to improve patient experience, operational efficiency, and business growth
• Taking ownership of patient concerns and ensuring thoughtful resolution
• Helping create long-term relationships and patients for life

Education & Experience

• Bachelor’s degree in hospitality management, business administration, healthcare administration, marketing, or a related field preferred; equivalent leadership experience considered
• 5+ years of leadership experience in medical aesthetics, luxury hospitality, plastic surgery, wellness, retail, or another highly service-oriented, sales-driven environment preferred
• Experience leading and developing high-performing teams
• Demonstrated experience driving sales, revenue, or profitability goals
• Medical aesthetics experience and knowledge of aesthetic treatments, skincare, injectables, lasers, devices, and wellness services strongly preferred
• Experience in luxury hospitality or another elevated service environment highly valued
• Strong leadership, coaching, and team-development skills
• Exceptional patient and customer service instincts
• Strong business acumen with an understanding of sales, profitability, retention, and practice growth
• Excellent organizational, scheduling, and problem-solving skills
• Ability to interpret KPIs and identify opportunities for improvement
• Strong written and verbal communication skills
• Experience with EMR and practice management systems
• Ability to remain polished, professional, and solutions-focused when navigating patient or team concerns
• Working knowledge of HIPAA, OSHA, and applicable healthcare regulations
• Lead daily operations of the Byron Center Med Spa
• Drive revenue growth, service productivity, retail performance, and profitability
• Maintain awareness of the daily patient schedule and proactively address opportunities or service challenges
• Lead grassroots outreach, community events, local partnerships, and business development efforts
• Partner with Marketing on promotions, events, launches, and patient acquisition and retention initiatives
• Drive rebooking, referrals, treatment-plan continuity, retail engagement, and membership opportunities
• Coach and support team members through ongoing feedback, education, and development
• Coordinate staffing and scheduling to support patient demand and provider productivity
• Oversee inventory, supplies, equipment, treatment spaces, and operational needs
• Ensure compliance with health, safety, privacy, cleanliness, and regulatory standards
• Maintain an elevated patient environment and consistently uphold Symmetry and Bengtson Center brand standards
• Support the Practice Manager and broader BCAPS team with projects and initiatives as needed

The ideal candidate leads from the floor—not from behind the scenes. They are present, approachable, observant, and connected to their patients and team. They notice opportunities, take ownership, anticipate needs, and understand that exceptional patient experiences and strong business performance go hand in hand.