Med Group Patient Access Manager

Intermountain Healthcare Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Intermountain Healthcare Inc. seeks a Med Group Patient Access Manager to lead patient access and revenue cycle improvements. You will train staff, standardize workflows, and collaborate with clinic leadership, revenue cycle teams, and ITDS across the Utah service area.

This hybrid role requires regular on-site presence at assigned clinics in Utah County, Wasatch, Sanpete, and Sevier counties with travel as needed. Candidates must reside within one of these counties.

Qualifications

• Experience in revenue cycle or patient access roles.
• Ability to train and develop others.
• Willingness to travel and round monthly within clinics.
• Strong knowledge of the Patient Access function within a revenue cycle.

Responsibilities

• Develops strategies to improve work culture with training.
• Standardize scheduling, check-in/out and financial service activities.
• Participates on committees to drive efficiencies and follow-up on action plans.
• Monitors patient queues, claim edits, referrals and orders.
• Leads staff orientation, mentoring and performance feedback.
• Collaborates with Clinic Managers to optimize front-end activities.
• Ensures compliance with HIPAA and cash management policies.

Skills

Revenue Cycle Management

Patient Registration

Scheduling

Referral Management

Authorizations

Patient Care Coordination

Medical Billing Systems

System Optimization

Training and Education

Collaboration

Education

Associate's degree in healthcare administration or related field

Tools

EPIC system

Job description

Job Description:

The Med Grp Patient Access Manager leverages expertise to collaborate with end users, operational leadership, revenue cycle teams, and ITDS. This leader provides on-site support through rounding, assessments, training, and identifying efficiency opportunities, as well as promoting standardized workflows and recommending system optimizations. The leader supports patient access activities such as workflow documentation, denial prevention, cash collections, estimates and referral management; and serves as a subject matter expert in patient registration, scheduling, check-in/check-out, point of service collections, cash management, and authorizations. This role is pivotal in providing direct end user support for department improvement and education related to patient access and revenue cycle. Provides direct project support for new clinics, departments, and acquisitions projects. This is a hybrid position supporting medical group operations across Utah County, Wasatch County, Sanpete County, and Sevier County. Candidates must reside within one of these counties to be considered for employment.

The selected caregiver will be expected to regularly travel throughout the assigned territory to support clinic operations, leader engagement, and organizational initiatives. While some work may be performed remotely, routine in-person presence at assigned care sites within the service area is required.

Essential Functions

• Develops and implements strategies to improve the Med Grp Patient Access work culture including comprehensive training and skill development.
• Works with Clinic personnel to optimize and standardize scheduling, check-in, check-out, and financial service activities within the clinic / department.
• Actively participates on committees to achieve efficiencies and desired outcomes; ensure follow-up on action plans (operating processes, policies and procedures, denial prevention, revenue enhancements) and monitors success.
• Monitors quality and manages workload to include patient work queue, claim edit, referral and order work queue management.
• Communicates and models the values of Intermountain Health and the Medical Group through orientation, development, mentoring, performance feedback, leadership rounding and evaluation of staff.
• Works with Clinic Managers to ensure functions related to front end activities are operating in optimal performance.
• Works with Clinic Managers to plan and implement strategies relative to front end activities.
• Maintains liaison with medical and other professional and departmental staff in administering policies and procedures regarding revenue cycle activities, patient access and flow.
• Resolves issues relating to patient access (clinic) services and processes.
• Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures

Skills

• Revenue Cycle Management (RCM)
• Patient Registration
• Scheduling
• Referral Management
• Authorizations
• Patient Care Coordination
• Medical Billing Systems
• System Optimization
• Training and Education
• Collaboration

Qualifications

Required

• Demonstrated experience in a revenue cycle or patient access role.
• Demonstrates ability to train and develop others.
• Ability to travel and round monthly within assigned clinics.
• Demonstrates strong knowledge of the Patient Access function within a revenue cycle.

Preferred Qualifications

• Three (3) years of work-related experience in Patient Access and revenue cycle operations
• Associate's degree in healthcare administration or related field from an accredited institution. Education is verified.
• Demonstrates strong knowledge of the EPIC system.
• Patient Access Certifications

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Physical Requirements

Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Physical RequirementsOngoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken infor