Mechanical Technician

Groe Advisors LLC; Franklin (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Groe Advisors LLC in Franklin, MA is seeking a Service and Support Technician to perform in-house electronics, mechanical, and optical repairs on company equipment, following manufacturer requirements. You will troubleshoot and repair diagnostic medical equipment, calibrate and test, document steps in the CRM, and assist the Telephone Technical Support Team to resolve hardware/software questions.

The candidate should have a Bachelor's degree in technologies or equivalent and 3–5 years of medical

Qualifications

• Bachelor’s degree in technologies or equivalent in-depth technical training/experience.
• Minimum of three to five years related experience in a medical device repair facility preferred.
• Proven knowledge and experience with electronics, mechanics, optics, personal computers and basic operating systems.
• Experience with Digital Volt Meters, oscilloscopes, laser power meters, hand tools, optical alignment tools and specialized test equipment.
• High degree of technical proficiency, excellent problem solving skills, and analytical abilities.

Responsibilities

• Troubleshoot, repair, calibrate and test company diagnostic medical equipment.
• Develop product technical expertise and assist the Telephone Technical Support Team.
• Determine most cost effective repair to minimize customer downtime.
• Document repair steps and summaries using company CRM program.
• Provide technical recommendations to improve product quality and performance.
• Work independently to resolve equipment hardware failures after training.
• Maintain up-to-date knowledge of company products and services.
• Assist in training new staff members.
• Perform other duties as required.

Skills

Problem solving

Analytical skills

Multi-tasking

Communication skills

Professional image

Customer interaction

Education

Bachelor’s degree in technologies or equivalent

Tools

Digital Volt Meters

Oscilloscopes

Laser power meters

Hand tools

Optical alignment tools

Specialized test equipment

Job description

JOB SUMMARY

The Service and Support Technician is responsible for conducting in-house electronics, mechanical and optical repairs that include relevant testing procedures of company equipment in accordance with manufacturer’s requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform troubleshooting, repairs, calibrations, alignments and testing of company manufactured diagnostic medical equipment and computers.
• Develop product technical expertise and be able to provide assistance to the Telephone Technical Support Team to help them respond to technical hardware/software questions, customer inquiries, application support personnel, field service representatives, sales personnel and product specialists.
• Determine most cost effective repair/resolution to minimize customer downtime.
• Accurately document repair steps and summaries using company CRM program
• Provide technical recommendations that may improve product quality and performance.
• Once trained and certified, work independently to resolve equipment hardware failures.
• Maintain an up-to-date knowledge of company products and services.
• Assist in training new staff members.
• Perform other duties as required.

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

• Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.
• Minimum of three to five years related experience in a medical device repair facility preferred.
• Proven knowledge and experience with electronics, mechanics, optics, personal computers and basic operating systems.
• Experience working with Digital Volt Meters, oscilloscopes, laser power meters, hand tools, optical alignment tools and specialized test equipment.
• High degree of technical proficiency, excellent problem solving skills, and analytical abilities.
• Must be able to plan, multi-task and prioritize in a constantly busy work environment.
• Good analytical skills, computer literacy with word processing, spreadsheet, presentation programs, Internet and email.
• Excellent communications skills and ability to interact effectively with highly specialized technical personnel and customers.
• Present a professional image in all business matters.

PHYSICAL DEMANDS

• While performing the duties the employee is: constantly required to view objects at close and distant ranges frequently required to communicate with others frequently required to sit and or stand
• Requires fine manipulation and simple grasping of instructions in order to utilize computers and other standard office equipment such as telephone, fax machines, copiers, etc.
• Requires occasional lifting and transporting of items weighing up to 60 lbs.
• This position may require occasional travel related to equipment repair needs
• Equipment typical used: Computers, company devices, USB devices, MO disks/drives. Digital Volt Meters, oscilloscopes, laser power meters, hand tools, optical alignment tools, welding tools and specialized test equipment.
• Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

WORK ENVIRONMENT

Employee frequently works in a professional office and repair lab environment with lots of computer equipment and moderate amounts of noise and activity. Employee may occasionally work at client locations and may occasionally be required to travel. The work environment is fast-paced and demanding. Off-shift, weekend and overtime duties may be required as assigned by manager.