Mechanical Field Technician II

Hill Phoenix, Inc.; Denver City (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonus

Health and welfare benefits

Job summary

Dover Precision Components is seeking a Field Technical Service (Non-Engineering) professional to provide on-site technical support for installations, maintenance, upgrades, and repairs. You will serve as the main customer contact for technical issues, diagnose problems, and assist customers in using equipment to achieve performance goals.

The role emphasizes hands-on field work, accurate documentation, and collaboration with engineering teams.

Qualifications

• Field service experience or troubleshooting skills preferred
• Ability to diagnose and resolve technical issues in the field
• Strong documentation and reporting abilities

Responsibilities

• Serve as the key customer contact for technical and service problems to ensure performance standards and total customer satisfaction
• Diagnose, troubleshoot, and resolve technical/service issues on-site
• Instruct clients on proper equipment usage and maintain service logs

Job description

DOVER PRECISION COMPONENTS:

Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Field Technical Service (Non-Engineering)

provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Responsibilities typically include:

• Works under moderate supervision..
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures..
• Communicates information that requires some explanation or interpretation.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.