Mechanical Claims Adjuster

Gulf States Financial Services, Inc.; Houston, Northern (TX, KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Gulf States Financial Services, Inc. in Houston, TX seeks a Technical Service Specialist to support profitability of F&I products for automobile dealers. You will adjust and process claims, provide exceptional customer service, and coordinate with dealers and internal teams.

Join a team committed to operational excellence with opportunities for career growth. Must have ASE certifications and an adjuster license, plus a high school diploma and 1–3 years of relevant experience.

Qualifications

• 1–3 years of experience in claims or customer service.
• Strong communication and organizational skills.
• Knowledge of automotive finance and insurance claims is a plus.

Responsibilities

• Adjust and process claims from dealers, repair facilities, and customers following company guidelines.
• Provide superior customer service and communicate outcomes clearly.
• Verify claim details, determine coverage, and document costs and parts.

Skills

Customer service

Attention to detail

Effective communication

Education

High School Diploma

Job description

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life

The Technical Service Specialist under the leadership of the Director, Claims Operations will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Technical Service Specialist will 1) provide superior customer service to dealers, consumers, repair facilities, and other customers, 2) adjust and process claims for automotive F&I products, and 3) settle claims pursuant to company guidelines. The Service Specialist also will take action to enhance cross-functional coordination and expand internal communications within GSA.

As a Tech Service Specialist you will:

• Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
• For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered.
• Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
• Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number.
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an honoring repair facility. Be able to justify all decisions.
• Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports.
• Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist.
• Process customer reimbursement requests and transfer requests.
• Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
• Coordinate and communicate actions within the company and with dealers.

What We Need From You

• High School Diploma or General education degree Req
• 1-3 years Required
• Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.
• Adjuster License

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

10% Minimal Travel Required

Join Us

The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [e-mail]. We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.