Mechanic I

Rural King; Kingsport (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Rural King is seeking a Mechanic I to manage a small engine repair shop, ensuring high-quality service and safety protocols. This role involves customer interactions, equipment servicing, and maintaining an organized work environment. Candidates should possess mechanical skills and be able to work autonomously.

Benefits

401(k) plan

Healthcare plans

Virtual doctor visits

15% Associate discount

Associate assistance program

Qualifications

• Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
• Ability to work independently without frequent supervision.
• Proficiency with Microsoft Office software.

Responsibilities

• Oversee the small engine repair shop, including tractors when applicable.
• Conduct equipment servicing and repairs, and manage warranty claims.
• Deliver exceptional customer service and ensure timely high-quality repair services.

Skills

Mechanical skills

Customer service

Communication

Tools

Microsoft Office

CRM software

Job description

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2 * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program * 15% Associate Discount * Dave Ramsey’s SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services

What You’ll do

The purpose of the Mechanic I is to oversee the small engine repair shop within the store, including tractors when applicable. This role involves managing work orders for customer repairs, conducting equipment servicing and repairs, ordering parts, and managing warranty claims.

• Deliver exceptional customer service, ensuring timely and high-quality onsite repair services for all assigned work orders.
• Enforce equipment and tool safety protocols, ensuring secure and proper usage.
• Oversee the lawful handling, storage, and disposal of hazardous materials as required.
• Complete necessary warranty paperwork and submissions promptly in accordance with manufacturer guidelines.
• Maintain accurate daily documentation of performed work and progress.
• Preserve a safe, clean, and organized shop environment in alignment with managerial expectations.
• Manage special order parts for work orders as necessary.
• Perform service tasks in a safe and efficient manner, adhering to manufacturer specifications.
• Utilize computer systems to identify parts, troubleshoot issues, document repairs, order components, and process claims.
• Perform preventative maintenance and intermediate level servicing on customer and company-owned machines.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Interpret and comprehend operating and repair manuals, system diagrams, blueprints, and drawings.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Provide regular work updates, highlighting completed tasks, identified issues, and forthcoming schedules.
• Assist in the loading and unloading of customer and company-owned machinery for repairs and deliveries.
• Engage in preventative maintenance and basic servicing of customer and company machines.
• Participate in equipment sales processes when required.
• Manage multiple priorities, effectively organize workloads, and meet established deadlines.
• Safely operate various machinery and equipment, such as forklifts, gantry cranes, electric hoists, servicing tools, diagnostic equipment, and multimeters.
• Utilize general office equipment, including keyboard operations, for routine tasks.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Essential Qualities for Success

• Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
• Proficiency with Microsoft Office software
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $18.25-$22.25 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.