Meat Department Customer Experience Specialist

The Kroger Co.; Richmond (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

The Kroger Co. in Richmond, VA is hiring for a Meat department associate to assist customers, stock goods, and maintain product quality in a fast-paced environment.

You will greet customers, help with questions, monitor temperatures, and keep areas clean and safe in line with company policies. This role requires weekend availability and the ability to work with multiple teams; training is provided.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication with customers and teammates.
• Able to read shelf tags, signs, product labels, training materials.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow-through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Must be able to use cleaning solutions safely, handle sharp tools, and operate all production equipment.
• Past work record reflecting dependability and integrity.
• Experience in food preparation.
• Knowledge of applicable laws and regulations related to employment practices, safety, and food handling.
• Experience in grocery retail and customer service.

Responsibilities

• Wait on customers promptly and cheerfully.
• Greet customers and provide them with good quality food.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Must be able to communicate with customers and associates.
• Make clean, neat, and friendly impression on customers.
• Unload and store merchandise, prepare and display foods in accordance with company standards, recipes, and policies.
• Perform required temperature monitoring.
• Monitor product quality; make sure it is always fresh and safe.
• Keep sales areas, backrooms, and coolers clean and well organized.
• Keep floors clean, safe, and free from clutter.
• Wash and sanitize cookware and utensils in accordance with company and Health Department policies and procedures.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Adhere to company policies and procedures, as well as State and Federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Food safety awareness

Job description

The Kroger Co. in Richmond, VA is hiring for a Meat department associate to assist customers, stock goods, and maintain product quality in a fast-paced environment.

You will greet customers, help with questions, monitor temperatures, and keep areas clean and safe in line with company policies. This role requires weekend availability and the ability to work with multiple teams; training is provided.