Measurement Success Lead (US)

Cint; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Cint’s Measurement Team in New York is hiring a client-facing specialist to manage digital advertising effectiveness studies. You will guide projects end-to-end, communicating clearly with clients, coordinating with Sales, Product, and Support, and delivering actionable insights based on Cint’s measurement platform.

You’ll translate complex methods into client-friendly language, stay current on product updates, and train customers on the cross-platform measurement tools.

Qualifications

• At least 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions.
• Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner.
• Comfort speaking teleconferencing with clients (Zoom, Google Meet, Teams, etc).
• Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP
• Advanced problem solving and critical thinking.

Responsibilities

• Support clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products.
• Lead professional written and verbal communication with clients, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings.
• Translate complex technical and methodological concepts into clear, client-friendly communication for stakeholders.
• Develop and maintain an up-to-date understanding of product changes and methodology improvements.
• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software.
• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management.
• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally.
• Compile and analyze data from various sources, including Cint proprietary software, Databricks, Excel, Qualtrics, Salesforce
• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner.
• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations.
• Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

Skills

Communication skills

Project management

Client services

Attention to detail

Team player

Tools

Excel advanced

Pivot Tables

VLOOKUP

Databricks

Qualtrics

Salesforce

Job description

Cint’s Measurement Team in New York is hiring a client-facing specialist to manage digital advertising effectiveness studies. You will guide projects end-to-end, communicating clearly with clients, coordinating with Sales, Product, and Support, and delivering actionable insights based on Cint’s measurement platform.

You’ll translate complex methods into client-friendly language, stay current on product updates, and train customers on the cross-platform measurement tools.