MDU/ SFU Technician

GRIDSOURCE, Inc.; Boise (ID); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

401k Plan

Paid sick leave

Descripción de la vacante

GridSource in Boise, ID is hiring an MDU/SFU Technician with no experience required. You will install, maintain, and troubleshoot services in MDUs and SFUs, and learn through on-the-job training.

You’ll perform installations, testing, and customer education, while following safety protocols and documenting work. A high school diploma or equivalent is required, with telecom basics and strong communication skills preferred. A valid driver’s license is needed.

Formación

• High school diploma or equivalent; telecom certs are a plus.
• Previous telecom/cable tech experience preferred.
• Familiarity with networking concepts and equipment installation.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to lift heavy equipment and work in various environments.
• Valid driver’s license and reliable transportation.

Responsabilidades

• Install, test, and configure telecommunication equipment in MDUs/SFUs.
• Perform routine maintenance and troubleshoot service issues.
• Communicate with customers to identify needs and provide service.
• Educate customers on service features and troubleshooting steps.
• Diagnose issues related to internet, phone, and cable services.
• Escalate complex problems with the technical team when needed.
• Maintain records of installations, repairs, and interactions.
• Update network diagrams and documentation as required.
• Follow safety protocols and handle equipment responsibly.

Conocimientos

Troubleshooting

Customer service

Communication

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

GridSourceis seeking anMDU/SFUTechniciansin Boise, ID! NO EXPERIENCE NECESSARY WE WILL TRAIN!!

We have a full-timeneed for anMDU/SFU Technician, you will be responsible for installing, maintaining, and troubleshooting services in Multiple Dwelling Units (MDUs) and Single-Family Units (SFUs). Your expertise will ensure high-quality service delivery and customer satisfaction, contributing to our mission of providing reliable telecommunications solutions.

What You’ll Do

Install, test, and configure telecommunication equipment and services in MDUs and SFUs.

Perform regular maintenance checks and troubleshoot service issues as they arise.

Communicate with customers to understand their needs and provide exceptional service.

Educate customers on service features, equipment, and troubleshooting techniques.

Diagnose and resolve technical issues related to internet, phone, and cable services.

Work with technical teams to **escalate** and resolve complex problems.

Maintain accurate records of installations, repairs, and customer interactions.

Update network documentation and diagrams as necessary.

Adhere to safety protocols and industry regulations while performing installations and repairs.

Ensure proper handling of equipment and materials.

What You’ll Need

High school diploma or equivalent; technical certification in telecommunications or related field is a plus.

Previous experience as a technician in telecommunications, cable, or a related field preferred.

Familiarity with networking concepts, signal flow, and equipment installation.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service abilities.

Ability to work independently and as part of a team.

Ability to lift heavy equipment and work in various environmental conditions.

Valid driver’s license and reliable transportation.

We offer a comprehensive benefits package that includes

• Paid Time Off (PTO)
• 401k Plan
• Paid sick leave in accordance with any applicable state or municipal laws

GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an Affirmative Action Equal Opportunity Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.