MD/VA/DC Casualty Represented Adjuster (CST/EST) - Remote

Allstate; United States; Remote; USD 47,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated Represented Adjuster to investigate and negotiate automobile claims. In this remote role, you will assess coverage, liability, and damages while providing exceptional customer service. You will utilize innovative tools to communicate effectively with clients and negotiate fair settlements. This position offers flexibility and a comprehensive benefits package, including a competitive salary and a sign-on bonus for qualified candidates. Join a team that values collaboration and empowers you to make a difference in the lives of families across the nation.

Benefits

Flexible scheduling

Time off policy

Healthcare benefits

401K/pension

Education reimbursement

Technology bundle for remote work

Connectivity reimbursement

Qualifications

• 2+ years of experience in casualty claims handling preferred.
• Strong communication skills, especially over the phone.

Responsibilities

• Investigate and negotiate claims settlements effectively.
• Document claims accurately and maintain communication with customers.

Skills

Business Communications

Critical Thinking

Fraud Investigations

Information Collection

Time Management

Education

4 year Bachelor's Degree

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Represented Adjuster, and what it takes to do the job!

As a Represented adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator– you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator– You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Prior Represented Casualty claim handling experience is preferred
• MD, VA, DC claims experience preferred
• 2+ years Casualty background and negotiation handling experience is preferred
• Knowledge of litigation is a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Candidates on the Eastern time zone are preferred, however, those on Central time zone will also be considered.

Remote Work:

This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Key Responsibilities

• Negotiates and settles claims in accordance with business unit best practices
• Determines claim value
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Determines and explains minimum coverage limits in complex claims involving single or multiple claimants
• Documents a claim file with notes, evaluations and decision making process
• Summarizes documents and enters into claim system notes
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Assists in researching or responding to or resolving complex compliance issues and in reviewing files and making recommendations to refer files to Home Office for escalation
• Researches, responds to, or participates in Department of Insurance complaints or investigations
• Reviews medical reports in preparation for claims settlement evaluation

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.