MCL Desk Adjuster

Remote Worker LTD.; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Leadership training programme

Funding for professionalQualifications

Davies Innovation Lab

Wellbeing resources

Job summary

Davies is seeking a Major & Complex Desk-Based Loss Adjuster to manage a portfolio of high-net-worth, technically complex property claims remotely. You’ll work with clients, brokers, policyholders, and professionals to drive claims to resolution with precision and exceptional customer service.

The role emphasizes autonomy, technical challenge, and delivering standout outcomes without extensive travel, within a market-leading environment.

Qualifications

• Strong technical property claims knowledge with a proven track record of successful claim resolution.
• Excellent communication and relationship-building skills.
• Self-motivated, resilient, and comfortable working autonomously.

Responsibilities

• Manage a portfolio of high-net-worth, major loss, and technically complex property claims from instruction through to settlement.
• Deliver exceptional service levels in line with client expectations and demanding technical standards.
• Proactively progress claims while maintaining control of costs, timescales, and customer outcomes.
• Produce clear, accurate, and high-quality reports and recommendations.
• Build trusted relationships with insurers, brokers, policyholders and internal stakeholders.
• Ensure compliance with company procedures and client-specific requirements.

Skills

Technical property claims

Communication

Autonomy

Decision making

Job description

Major & Complex Loss Adjuster (Desk-Based)

Remote | Major Loss Team

Do you thrive on solving complex challenges from wherever you work best?

At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment.

If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move.

What will your day look like:

As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses.

Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service.

This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel.

Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement

Delivering exceptional service levels in line with client expectations and demanding technical standards

Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes

Producing clear, accurate, and high-quality reports and recommendations

Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders

Ensuring compliance with company procedures and client-specific requirements

Achieving key performance and quality targets while maintaining excellent customer service standards

Knowledge and Abilities:

We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges.

Essential Experience & Skills

• Experience within a loss adjusting practice or insurer environment
• Significant exposure to major loss and complex property claims
• Strong technical property claims knowledge with a proven track record of successful claim resolution
• Excellent communication and relationship-building skills
• Ability to make sound decisions and manage competing priorities effectively
• Self-motivated, resilient, and comfortable working autonomously
• Adaptable and flexible in a changing and evolving claims environment
• A passion for delivering outstanding customer experiences

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan