McDowell Breast Screening - Site Manager

Charlotte Radiology PA.; Charlotte (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in clinical imaging is seeking a dedicated Site Manager to oversee operations at an outpatient facility. In this pivotal role, you will ensure exceptional patient care while managing a small team. Your responsibilities will include staff supervision, quality control, and patient engagement initiatives. The ideal candidate will have a strong background in Mammography and healthcare management, along with excellent organizational and customer service skills. Join a collaborative team focused on delivering top-notch care and making a difference in patients' lives.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

PTO

Telehealth Services

Disability Insurance

Employee Assistance Program

401k Retirement Savings

Qualifications

• 3-5 years of experience in Mammography and healthcare management.
• Ability to read and interpret medical reports effectively.

Responsibilities

• Oversee day-to-day operations of the outpatient facility.
• Manage staff performance and ensure quality patient care.

Skills

Mammography

Healthcare Management

Customer Service

Time Management

Organizational Skills

Education

Associate Degree in Radiologic Technology

ARRT Certification

Job description

McDowell Breast Screening - Site Manager

Charlotte, NC, USA

Job Description

Posted Monday, May 5, 2025 at 4:00 AM

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: This Site Manager I positions exists to oversee, and be actively involved, in the day-to-day operations of the assigned outpatient facility (with less than 3 employees), which will include: monitoring and proactively addressing employee, patient, and physician matters and concerns; physician and technologist protocols; patient procedures; quality control; and regulatory issues. Responsible for ordering supplies, timekeeping for permanent staff onsite, performing evaluations of permanent staff, creating a positive working relationship with referring offices, conflict resolution, and promotion of excellent customer service. Will also cover clinical technologist duties when not performing administrative leadership functions.

Shift: T - F / 7a - 6p

Essential Duties and Responsibilities:

• Clinical duties as a mammography technologist which include but are not limited to gathering previous images, paperwork, and questionnaires provided by the patient and ensuring that the patient is scheduled for the correct exam. Responsible for obtaining and evaluating images of patients before sending them to the radiologist on duty. Tracking patient files in and out of the office and assisting in the location and retrieval of prior outside studies
• Performs employee-focused management functions related to interviewing/hiring (in conjunction with Ops and Pt. Rep Managers), onboarding/orientation/training, coaching/development, staffing/scheduling, employee relations, and performance management as guided by company policy and procedures. Performance evaluation for all site staff including the front desk
• Monitors the clinical operational performance include: volumes, scheduling, quality, patient engagement, etc. Works with direct reports, clinical staff, radiologists, and administration to enhance day-to-day operations of outpatient sites. Work with scheduling supervisor, schedulers, and referring physicians to resolve issues and concerns
• Oversees the scheduling of fixed-site technologists and partners with the Mammography Clinical Ops Manager and Patient Rep Manager to ensure adequate clinical coverage for daily operations within the sites. This will include ensuring we have adequate coverage for vacation requests and unexpected callouts. Plan staffing needs for expansion and creates flexible work schedules. Manage timekeeping for direct reports, including, but not limited to inputting missed punches and making time adjustments as needed, tracking and approving PTO in a fair and consistent manner, and approvals of bi-weekly payroll(s). Monitors and tracks OT. Monitors attendance and timekeeping on a regular basis to ensure policies are consistently followed, and addresses violations in a timely manner. Provide staffing hours for front desk on monthly basis
• Provides oversight of orientation of new Mamm Tech hires to the site. Works with Lead Trainer, Ops Manager and Pt Rep Manager to implement coaching and re-training of employees. Work with trainer to address transition and changes to workflow, as needed
• Proactively communicates with staff and keeps them informed on a regular basis or as needed. Conducts regular staff meetings to disseminate important information relevant to their roles or the company. Encourages discussion so that employee feedback and any concerns needing clarification or resolution are addressed. Leads employee engagement initiatives for site and partners with Mamm Ops and Pt Rep Managers on areas of concern with floating assigned to fixed site. Maintains open communications encourages staff to suggestions on how to improve patient care and the work environment
• Trouble shooting of equipment
• Ensure necessary office supplies and equipment are available

Minimum Qualifications:

Education/Licensing/Certification:

• Junior College/Associate Degree Radiologic Technology or office management
• Associate Degree preferred
• ARRT/ CPR

Experience (years and type):

• 3-5 years of Mammography, healthcare management with direct staff supervision of 5+ employees experience
• Diagnostic Training is a plus

Knowledge and Skills:

• Ability to read and interpret medical reports, extract pertinent information from them and present that information in a concise and appropriate manner
• Anatomic knowledge of breast tissue pattern and related structures as well as breast pathology and treatment of breast pathology
• Knowledge of radiographic technique and positioning. Knowledge of ultrasound positioning and anatomy (if stationed at a diagnostic site)
• Intimate knowledge of clinical site procedure and workflow as well as knowledge of departmental needs for smooth day to day operations
• Excellent customer service, both internal and external
• Walking and standing for long periods of time
• Excellent time management and organizational skills
• Self-motivator, ability to multi-task, detail oriented, high level of confidentiality, comfortable with multiple computer applications, willingness to work in fast paced environment

Travel Required (% of time):

• 0 - 25%

Physical Requirements & Work Environment:

• Primarily walking and standing
• Lift 25lbs.
• Radiation, infectious disease, bloodborne pathogens, lifting, standing, floating coverage, overtime as needed, work outside of normal M-F business hours as needed

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.