McArthur's Server Assistant (Full -Time) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality in Phoenix seeks a dedicated Server Assistant to support our luxury dining teams at the Arizona Biltmore property. You will help set tables, stock stations, and assist servers to deliver an exceptional guest experience.

The role requires prior food and beverage or guest service experience, a Maricopa Food Handlers Card, and a willingness to work weekdays, weekends, and holidays. This is a full-time position with competitive benefits.

Qualifications

• Prior food and beverage experience preferred.
• Prior customer service experience preferred.
• Prior luxury/upscale dining experience preferred.
• Maricopa Food Handlers Card required.

Responsibilities

• Set and prepare tables and stations for dining, including napkins and tableware.
• Assist Server with delivering beverages, breads, and guest service.
• Maintain and clean designated service stations and report defects.
• Respond to guest inquiries promptly and courteously.
• Complete sidework and support management as needed.

Skills

Food & beverage

Customer service

Upscale dining

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand‑selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What You Will Have An Opportunity To Do

McArthur's Server Assistant is responsible for setting and clearing dining tables, stocking service stations, and assisting the Server in delivering an exceptional dining experience.

Essential Functions

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair.
• Stock, maintain and clean designated food stations.
• Assist Server with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Follow all policies and procedures of the hotel and department.
• Complete all sidework and assist with other duties as assigned by management.

This is a Full-Time position, you must be available to work weekdays, weekends and holidays.

What are we looking for?

Experience

• Prior food and beverage experience, preferred
• Prior customer service experience, preferred
• Prior luxury / upscale dining experience, preferred

LICENSES OR CERTIFICATES

• Maricopa Food Handlers Card

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.