Mbay Interpreter

LanguageLine Solutions; United States; Remote; USD 45,000 - 63,000; Part time

Job summary

LanguageLine Solutions is seeking an Mbay Interpreter to provide accurate, real-time translation services. The successful candidate will handle calls across various sectors, ensuring clear communication between Mbay and English speakers.

This role requires fluency in both languages, strong listening skills, and the ability to remain calm in high-pressure situations. A high school diploma is required, and applicants must be legally authorized to work in the United States without visa sponsorship.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• Preferred ability to read and write both languages.

Responsibilities

• Handle calls on demand and provide real-time translation.
• Maintain professionalism during sensitive conversations.
• Follow interpretation protocols and client instructions.

Skills

Fluent in Mbay and English

Excellent listening skills

Cultural competency

Retention and note-taking

Education

High school diploma or equivalent

Tools

Desktop/laptop, tablet, or smartphone

Job description

Job Title: Mbay Interpreter (Telephone)

Location: United States – Work from Home

Contract Status: Independent Contractor

Pay: $0.75 - $0.90 per minute

Position Overview: The Mbay Telephone Interpreter is responsible for handling calls on demand and rendering accurate, real‑time translation between Mbay (MLB) and English. The interpreter works with a wide range of industries, including health care, 911, first responders, education, government agencies, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and commercial services.

Responsibilities

• Respond promptly to interpreting sessions and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings following established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor and remain calm when callers are incoherent, upset, or experiencing emergency situations.
• Maintain punctuality, availability during work hours, and client instructions in compliance with protocol.
• Follow client instructions to ensure expectations are met with the Limited English‑speaking Person (LEP) and avoid unauthorized interaction with the LEP.
• Understand industry terminology across medical, insurance, finance, and law fields.
• Demonstrate cultural sensitivity and work in a diverse environment.
• Provide uninterrupted service during high‑volume or emotionally stressful calls; remain on for extended periods if required.

Qualifications

• Fluent in Mbay and English with strong cultural competency.
• Excellent listening, retention, and note‑taking skills.
• Ability to concentrate, remain detached, neutral, and objective during sensitive conversations.
• Preferred experience or education in language‑related fields (teaching, assessment, translation, or interpretation).
• At least 18 years of age.
• Legally authorized to work in the United States without future visa sponsorship.
• High school diploma or equivalent.
• Preferred ability to read and write both languages.

Technical Requirements

• Dedicated personal device (desktop/laptop, tablet, or smartphone) compatible with Windows, MacOS, ChromeOS, or Android/iPadOS.
• High‑speed Internet: ≥5Mbps download, ≥3Mbps upload, ping ≤300ms, jitter ≤30ms.
• Quiet, distraction‑free workspace.
• Proficiency operating company software and systems.

Physical Requirements

• Operation of keyboard and mouse with stationary position for majority of day.
• Manual dexterity sufficient to type or write.
• Ability to lift up to 26lbs.

Applications will be accepted for 180 days from the posting date (May152026).

Equal Opportunity Employer: LLS is an equal‑opportunity employer and will accommodate qualified applicants with disabilities. No discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or other protected characteristic.

Pay Transparency: LLS will not discriminate based on pay inquiries. Compensation information is confidential unless otherwise required.