MB Dispatcher

Roberts Hawaii, Inc.; Kahului (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Job summary

A leading transportation services provider in Kahului, Hawaii, is seeking a Dispatcher. The successful candidate will ensure timely communication with drivers and manage service delivery effectively. This role demands proficiency in decision-making and adaptability, along with a good knowledge of the local area. Strong communication skills and the ability to address service challenges are essential. Competitive salary and a hybrid work option are offered.

Qualifications

• Ability to execute duties as a Dispatcher proficiently.
• Proficient knowledge of the Island of Maui, including landmarks and alternate locations.
• Ability to adapt to operational procedures as needed.

Responsibilities

• Ensure drivers report on time and monitor service delivery.
• Communicate with drivers about service order changes.
• Handle sick calls and re-route drivers as necessary.

Skills

Adaptability/Flexibility

Communication

Decision Making

Problem Solving

Technical Skills

Job description

This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance at all times.

2. Essential Job Functions:

• Level 1 – Dispatcher
  • Report on time for scheduled shift
  • Ensure that all drivers have reported for duty on time
  • Monitor “Call Log” to ensure all drivers have received their correct start time for the day
  • Review daily service orders to ensure proper coverage
    • Open runs
    • Challenges
  • Review driver assignments and make necessary changes to ensure proper service delivery
    • Driver qualifications
      • Vehicle
      • Access
    • Vehicle qualifications
      • Access
      • ADA
      • Capacity
    • Adequate timing
  • Review/Prepare driver trip sheets and any other required documents for drivers who are coming in
    • Signs
    • Maps
    • Driver Pouches
    • Daily/Monthly bus passes
  • File previous days documents in respective locations
  • Ensure drivers are familiar with route assigned
    • All required bus stops
    • Routing
    • Special notations/requests
  • Monitor drivers to ensure on time service delivery
    • Monitor and update all Syncromatic Systems
    • Monitor and update TransLoc
  • Re-route drivers to cover open runs resulting from sick or late calls
    • Stand-by drivers
    • Call in drivers to start earlier
  • Keep management informed regarding possible service failures or any events causing traffic delays.
    • Lack of resources
    • Dispatch/schedule errors
  • Communicate via email thread all activity
    • Sick or late calls
    • Accidents
    • Employee issues
    • Service complaints
    • Service failures
  • Update driver schedule as needed
    • New start times
    • Sick calls
  • Update required daily logs as needed
    • Out of Service and In-Service log
    • Route Times Log
    • Extra Services Log
  • Notate any and all changes on trip sheets
    • Time changes
    • Bus swaps
    • Route time changes
  • Extensive knowledge of J-40
    • Trip sheet input
    • Accessing driver information
    • Replicating
    • Modifying trip sheets
  • Communicate service order changes to drivers
  • Dispatch remaining open runs to ensure efficient coverage into the 2330 hour
  • Notify relief dispatcher of any past, present, and future challenges
• Requirements
  • Meet all “Level 1” requirements
  • Ability to execute “Level 1” duties and responsibilities proficiently
  • Proficient knowledge of the Island of Maui
    • “landmarks”
    • Alternate pick up / drop off locations
  • Adaptability/Flexibility
    • Able to re-route drivers as needed to ensure proper service delivery
    • Able to adapt and adjust to operational procedures as required
  • Specified skills, aptitudes, and abilities
    • All skills, aptitudes, and abilities of “Level 1”
    • Ability to make decisions with little or no supervision
    • Ability to make decisions in the best interest of the company
    • Greater knowledge and familiarity of driver qualifications
    • Greater knowledge and familiarity of equipment
    • Knowledge of operational procedures which are venue specific
      • Queen Kaahumanu Shopping Center
      • Wharf Cinema Center
      • Wailers Village
    • Knowledge and familiarity of Agents, both internal and external
      • Requests from Maui Department of Transportation
      • Procedures
    • Ability to respond quickly and react to emergencies and adverse conditions
    • Ability to identify possible problems and solutions proactive

3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.:

• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
• Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
• Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues
• Leads through change and diversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others
• Develops realistic plans, set goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others
• Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts
• Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines

4. Working Conditions/Job Environment:

• Must be able to stand, walk and sit for sustained periods of time
• Medium work- exerting up to 100 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects
• Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time
• Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately,
• Ability to receive detailed information through oral communication, and make fine discriminations in sound
• The worker is required to have visual acuity to perform an activity such as: viewing a computer terminal and preparing schedules and inputting computer data
• Some remote work may be necessary

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/M/F/Vet/Disabilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.