Maximus, Clearance Investigation Telephone Liaison/Switchboard Operator - Application via WayUp

WayUp; Boyers (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Clearance Investigation Telephone Liaison/Switchboard Operator. You will be responsible for managing incoming calls, ensuring compliance with disclosure guidelines, and maintaining effective communication with agency contacts. This full-time position in Boyers, PA, requires an active Top Secret clearance, with competitive pay and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision

Opportunities for career advancement

Collaborative work environment

Qualifications

• 2 years of customer service experience preferred.
• Active Top Secret clearance required.
• Proficiency in basic computer and office equipment usage.

Responsibilities

• Answer incoming calls and verify caller authorization.
• Process requests received via fax, email, and online portal.
• Maintain confidentiality of sensitive information.

Skills

Communication

Detail oriented

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maximus, Clearance Investigation Telephone Liaison/Switchboard Operator - Application via WayUp

Join to apply for the Maximus, Clearance Investigation Telephone Liaison/Switchboard Operator - Application via WayUp role at WayUp

Maximus, Clearance Investigation Telephone Liaison/Switchboard Operator - Application via WayUp

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This role is with Maximus. WayUp is partnering with Maximus to hire top talent.

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024. Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).

This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?

Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship
  
  

This position would be full-time and onsite in Boyers, PA and requires an active Top Secret clearance.

Essential Duties and Responsibilities:

\- Answer incoming calls, verify callers, and route to the appropriate individual or department.

\- Follow established disclosure guidelines and verify caller authorization when providing information.

\- Process requests received via fax, email, and online portal.

\- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

\- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

\- Manage and communicate with Agency contacts and background investigators on case status and processing needs for cases that have not been scheduled. Reports to the Department head or Team Lead.

\- Respond to incoming calls from government agency customers in a professional and courteous manner.

\- Verify caller authorization to request investigation information.

\- Adhere to agency communication guidelines and policies to ensure compliance.

\- Follow established disclosure guidelines when providing information.

\- Accurately log all incoming calls in the tracking database.

\- Process requests received via fax, email, and online portal.

\- Stay up-to-date on all procedural and process changes through ongoing training.

\- Communicate with appropriate departments to assist agencies as needed.

\- Enter actions in information systems as required based on agency contact requests.

\- Complete other assignments and projects as needed to support department, contract, and business needs.

\- Maintain confidentiality and security of sensitive information in accordance with regulations.

\- Meet established performance metrics for call handling, quality, and customer satisfaction.

\- Participate in regular coaching and development activities to improve skills.

Job-Specific Minimum Requirements:

\- High school diploma or equivalent with 2 years experience.

\- Must possess an active Top Secret clearance.

\- Develop and maintain effective working relationships with team members and individuals to ensure work aligns with identified objectives.

\- Must possess the ability to interpret procedural manuals, email communications, and various instructions.

\- Demonstrate proficiency in basic computer and office equipment usage (including PIPS, Microsoft Office, fax, and copier).

\- Engage in collaborative efforts with customers or fellow team members to enhance overall team effectiveness.

\- Exhibit the capability to manage and complete multiple work assignments independently or with minimal supervision.

Preferred Sills and Qualifications:

• Ability to work as part of a team. Problem/situation analysis. Detail oriented. Ability to meet deadlines. Attentiveness. Communication, Interpreting, Monitoring, Independent work, Collaboration.
  
  

Minimum Requirements

\- High School diploma or equivalent with 12 months of customer service experience.

\- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

18.79

Maximum Salary

$

18.79

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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