Maximus, Clearance Investigation Security Monitor/Switchboard Operator - Application via WayUp

WayUp; Boyers (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative for a full-time, onsite position in Boyers, PA. The role involves handling calls and processing information while adhering to security protocols. Candidates should have a high school diploma, customer service experience, and an active Top Secret clearance. The company offers competitive hourly pay and a collaborative work environment, making it an excellent opportunity for those looking to grow in the government services sector.

Benefits

Comprehensive benefits

Opportunities for career advancement

Qualifications

• 1 year experience in customer service.
• Must possess an active Top Secret clearance.
• Excellent written, oral, and interpersonal communication skills.

Responsibilities

• Answer incoming calls and route to appropriate individuals.
• Process requests via fax, email, and online portal.
• Ensure visitors are signed in and escorted appropriately.

Skills

Customer Service

Communication

Attention to Detail

Education

High School diploma or equivalent

Tools

MS Office

Job description

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..

Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?

Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.

Essential Duties and Responsibilities:

- Answer incoming calls, verify callers, and route to the appropriate individual or department.

- Follow established disclosure guidelines and verify caller authorization when providing information.

- Process requests received via fax, email, and online portal.

- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

- Operate telephones to receive incoming calls and direct to the appropriate individual or department accordingly.

- Types memorandums or correspondence and maintains electronics files, and answers routine inquiries by email.

- Perform paging over the intercom system and make announcements.

- Ensure visitors are properly signed in and badged, and escort visitors that do not have the proper security access level for the facility.

- Perform daily security protection functions in accordance with the NISPOM 32 CFR § 117.

- Reports to the Department head or Team Lead.

Minimum Requirements

- High School diploma or equivalent with 12 months of customer service experience.

- May have additional training or education in area of specialization.

Job-Specific Minimum Requirements:

- High school diploma or equivalent with 1 years experience.

- Must possess an active Top Secret clearance.

- Computer proficiency and working knowledge of MS Office applications.

- Perform with confidentiality and attention to detail.

- Excellent written, oral, and interpersonal communication.

- Must be reliable, dependable, and adhere to established schedule/shifts.

-Physical Requirements: Position requires the ability to sit for extended periods of time.

Preferred Skills and Qualifications:

- Ability to work as part of a team.

- Problem/situation analysis.

- Detail oriented.

- Attentiveness.

- Experience working in the Government services industry is preferred.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$18.79

Maximum Salary

$18.79

Compensation:
$19-$19