Maui Owner Relations Manager

Better Talent; Lahaina (HI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Paid time off

Vacation rental discount (10% off)

Job summary

My Perfect Stays in Maui seeks an Owner Relations Manager to serve as the primary contact between property owners and the company. You will manage a portfolio of about 60 homes and ensure smooth operations, keeping owners informed and homes performing well.

You will work with housekeeping, maintenance, accounting, and revenue management to address issues quickly, delivering exceptional service. This is a relationship-driven, in-person role on Maui with hybrid options after training.

Qualifications

• Must currently live on Maui.
• 1+ year experience in hospitality, vacation rentals, property management, or customer service.
• Strong written and verbal communication.
• Organized and able to manage multiple priorities.
• Positive, team-oriented mindset.
• Independent and proactive; able to follow through on tasks.

Responsibilities

• Serve as the primary contact for assigned homeowners.
• Maintain proactive and consistent communication with owners.
• Coordinate across departments to support property operations.
• Manage owner requests, property needs, and operational tasks.
• Review monthly owner statements and address discrepancies.
• Participate in weekly team meetings focused on operations and training.
• Attend bi-monthly revenue meetings to support property performance.
• Help identify opportunities to improve guest experience and property results.

Skills

Hospitality experience

Strong communication

Organizational skills

Customer service mindset

Tools

Streamline

Breezeway

Property management software

Job description

My Perfect Stays in Maui seeks an Owner Relations Manager to serve as the primary contact between property owners and the company. You will manage a portfolio of about 60 homes and ensure smooth operations, keeping owners informed and homes performing well.

You will work with housekeeping, maintenance, accounting, and revenue management to address issues quickly, delivering exceptional service. This is a relationship-driven, in-person role on Maui with hybrid options after training.