Maui Luxury Residential Services Concierge

discoverylandco; Hawaii; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k contribution

Paid time off and holidays (11)

Job summary

Discovery Land Company in Hawaii seeks a Residential Services Representative to join Makena Golf & Beach Club on Maui. You will be the main contact for assigned homeowners, delivering world-class service and coordinating with guests and team members.

Responsibilities include inspecting properties, stocking and securing units, assisting with arrivals and departures, managing checklists, coordinating vendors, and keeping owner binders up to date.

Qualifications

• Leads with a professional demeanor and luxury-service mindset.
• Experience in luxury property management, concierge or member services.
• Strong communication and interpersonal skills for members, guests and staff.

Responsibilities

• Be the main point of contact for assigned homeowners.
• Provide exceptional service and communication with members/guests and team members.
• Inspect all work to ensure high quality of service.
• Stock and inspect properties prior to arrivals.
• Secure properties upon departure.
• Meet arrivals/departures and assist with luggage/groceries.
• Complete pre-arrival/post-departure checklists promptly.
• Report emergencies to Residential Services Manager.
• Coordinate and deliver packages to homes as needed.
• Execute member requests promptly and professionally.
• Perform general maintenance tasks as applicable.
• Coordinate rental unit usage and schedule vendors.
• Maintain owner binders and guides for each home.
• Collaborate with other departments as needed.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Hawaiian culture awareness

English proficiency

Tools

Outlook

Excel

Microsoft Word

Teams

Building Link

Job description

Discovery Land Company in Hawaii seeks a Residential Services Representative to join Makena Golf & Beach Club on Maui. You will be the main contact for assigned homeowners, delivering world-class service and coordinating with guests and team members.

Responsibilities include inspecting properties, stocking and securing units, assisting with arrivals and departures, managing checklists, coordinating vendors, and keeping owner binders up to date.