Maternity Tour Guide, PRN

Inova Health System; Fairfax (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Maternity Tour Guide to join their team. This role involves guiding expectant parents through the hospital, ensuring they are well-informed about the labor/delivery and postpartum units. As a Maternity Tour Guide, you will share vital information about hospital amenities and services, helping families feel prepared for their journey. This position offers flexible scheduling and the opportunity to make a meaningful impact on the patient experience. Join a leading nonprofit healthcare provider committed to excellence and compassionate care.

Benefits

Retirement Plan

Mental Health Support

Professional Development Opportunities

Qualifications

• 1 year of relevant experience in a healthcare or customer service role.
• Ability to communicate effectively with expectant parents.

Responsibilities

• Guide expectant parents through labor/delivery and postpartum units.
• Share information about women's hospital amenities and services.
• Respond accurately to participant questions and issues.

Skills

Communication Skills

Problem Solving

Knowledge of Hospital Procedures

Education

High School Diploma or Equivalent

Job description

Inova Well Childbirth is looking for a dedicated Maternity Tour Guide to join our team. This role will be PRN

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities:

The Maternity Tour Guide guides expectant parents through the labor/delivery and postpartum units of the hospital, familiarizing them with the facility so that they are prepared to navigate through the hospital as patients. Responsible for sharing information about women's hospital amenities and services, and relating important facts about what to expect during their stay as a patient.

• Provides instruction based on specified Inova tour curriculum.
• Demonstrate expert knowledge of content during maternity tours; Respond accurately and appropriately to participant questions and issues.
• Demonstrate ability to apply problem solving skills as issues emerge during tours.
• Maintains knowledge of touring hospital guidelines, procedures and processes.
• Demonstrate understanding of and ability to review tour rosters and appropriately plan activities for tour participants.
• Gathers and communicates participant and site contact feedback to the program manager.
• May perform additional duties as assigned.

Additional Requirements:

• Work Schedule: PRN
• Education:High School diploma or equivalent
• Experience: 1 year of relevant experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, color, disability, gender identity orexpression, marital status, national or ethnic origin, political affiliation, pregnancy (includingchildbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.