Patient Services Specialist - PRN

Baylor Scott & White Health (BSWH); Town of Texas, San Francisco (WI, CA); On-site; USD 35,000 - 48,000; Full time

Job summary

An established healthcare provider is seeking a Patient Services Specialist to enhance patient experiences. This role involves providing administrative support in a fast-paced environment, ensuring smooth patient interactions from check-in to follow-up visits. The ideal candidate will possess strong communication skills and the ability to manage sensitive situations with empathy and professionalism. Join a team committed to delivering high-quality, patient-centered care and enjoy a range of benefits designed to support your well-being and professional growth.

Benefits

Health and Welfare Benefits

401(k) Savings Plan

Tuition Reimbursement

PTO Accrual Beginning Day 1

Qualifications

• Good communication skills and professional telephone etiquette.
• Ability to handle patient inquiries and complaints effectively.

Responsibilities

• Provides administrative support in a physician office or clinic.
• Handles patient check-in/check-out, scheduling, and insurance verification.
• Generates daily payment reports and manages cash drawer.

Skills

Patient Relations

Insurance Verification

Data Entry

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

JOB SUMMARY

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS OF THE ROLE

Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.

Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.

Accepts payments for physician/clinic services according to established guidelines.

Posts payments and enters charges into computer utilizing appropriate codes.

Generates daily payment reports and verifies cash drawer against report.

Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.

May be required to discuss financial arrangements with patients.

Receives and directs phone calls. Assists patients and other visitors.

Responds to routine inquiries concerning practice services, hours of operation, etc.

Ensures any patient complaints are handled appropriately.

Assists with medical records duties as requested.

KEY SUCCESS FACTORS

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.

Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.

Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

Ability to calm upset patients in a composed and professional demeanor.

Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

Comfortable working in a fast paced, constantly changing and stressful environment.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
  Note: Benefits may vary based upon position type and/or level
  
  

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience