Material Handler

Hope Services; Fremont (AL); On-site; USD 21,000 - 29,000; Full time

Job summary

Hope Services, a leading nonprofit in Silicon Valley, seeks a store associate to greet donors, unload and assess donations, and ensure efficient donation receiving operations. The role supports individuals with disabilities and works closely with the Production Manager to keep the store running smoothly.

The position emphasizes customer service, organization, and teamwork in a retail thrift setting with a focus on quality and confidentiality of donor information.

Qualifications

• High School Diploma or equivalent required; retail/thrift experience preferred.
• Ability to read, write and speak English and basic math aptitude.
• Must be able to work flexible hours.

Responsibilities

• Greets donors in a courteous manner.
• Unloads donations, offers tax receipts, and maintains accurate daily donor counts.
• Keeps the donation area neat, clean, and well organized.
• Pre-sorts donated goods and places items into designated handling equipment.
• Transfers items to sorting areas for grading and display preparation.
• Performs quality control and disposes of unsellable merchandise per policies.
• Places priced items on display and maintains neat displays.
• Maintains attendance, hygiene, and dress standards.
• Collaborates with management and staff to move donations to the sales floor promptly.

Skills

English proficiency

Customer service

Teamwork

Flexibility

Positive attitude

Education

High School Diploma or Equivalent

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley
<<<<<

>>>>> ASPIRE to Excellence CARF Accredited
<<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit
<<<<<

>>>>> Four-star Charity Navigator
<<<<<

>>>>> 2024 Candid Gold Seal of Transparency
<<<<<

*Compensation: $18.05/hour

Purpose:

Represents Hope Services at our retail thrift store and is responsible for greeting and assisting donors; unloading, perform initial quality assessment of merchandise, sort the merchandise and ensure that the donation receiving area operates efficiently. Provide support services by working with individuals with disabilities.

Principle Responsibilities:

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

1. 1) Greets donors in a courteous manner.
2. 2) Unloads donations from vehicles, offers tax receipts, and maintains accurate daily donor counts.
3. 3) Keeps the area observed by donors neat, clean, and well organized.
4. 4) Pre-sorts donated goods and places items into the designated material handling equipment.
5. 5) Transfer material handling equipment to the area to be sorted, graded, and hung.
6. 6) Perform quality control, and dispose of unsellable merchandise according to store's disposal policies.
7. 7) Place priced items on display, maintain neatness and cleanliness of displays.
8. 8) Maintains acceptable attendance, personal hygiene, and dress code standards.
9. 9) Works closely with store management and other associates to ensure donations reach the sales floor in a timely manner.
10. 10) Cleans up all work areas at the end of each shift.
11. 11) Demonstrates good works habits for employees and program participants, maintaining a positive attitude towards the operation of the entire facility, and is a positive role model for individuals receiving rehabilitation services.
12. 12) Ensures all safety rules are adhered to. Reports accidents or injuries immediately.
13. 13) Maintains a high level of confidentiality regarding Hope Services clients.
14. 14) May perform other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent, plus experience working in a retail, thrift, or clothing store.

Reports To:

Production Manager

Supervisory Responsibility:

None

Required Knowledge, Skills and Abilities:

1. 1) Ability to make quick decisions regarding merchandise quality.
2. 2) Ability to read, write and speak English (preferred) and have a basic math aptitude.
3. 3) Ability to follow written or verbal instructions.
4. 4) Must be able to work flexible hours.
5. 5) Ability to develop and maintain effective working relationships with supervisors, co-workers, customers, donors, and persons receiving services.
6. 6) Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
7. 7) Ability to provide support services by working with people with developmental disabilities.

Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constant physical activity, lifting, moving and sorting large loads of materials all day long. May be exposed to dirt and dust.

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.