Material Customer Service Associate

Kaiser Permanente; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kaiser Permanente in Honolulu, Hawaii seeks a Material Customer Service Associate to manage inventory levels and support timely supplies delivery. You will train staff, assist customers, and ensure accurate processing of requisitions and orders.

Candidates should have one year in material services or purchasing, plus strong communication and MS Office skills. Experience with inventory systems and healthcare supplies is a plus.

Qualifications

• One year experience in material services or purchasing.
• High School Diploma or equivalent; higher education preferred.
• Strong oral and written communication, customer service, and teamwork.
• Proficiency in word processing, spreadsheets, databases, and inventory systems.

Responsibilities

• Advise customers to establish inventory minimum/maximum targets.
• Ensure replenishment supports accurate, timely delivery of supplies.
• Organize storerooms and storage areas per standards.
• Rotate dated items appropriately.
• Advise customers to remove non-standard items from inventory.
• Act as liaison for national product standards; provide product information.

Skills

Customer service

Inventory management

Communication

Problem solving

MS Office

Education

High School Diploma

Associates degree (business/hospital administration/economics)

Tools

Inventory management software

Database tools

Spreadsheets

Job description

Job Summary

Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff.

Essential Responsibilities

• Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research.
• Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers.
• Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards.
• Rotates dated items appropriately.
• Advises customers to eliminate non-standard supply items from inventory.
• Acts as liaison for customers for national product standards.
• Demonstrates exceptional customer service with variety of internal and external customers.
• Acts as effective resource and liaison for Material Services.
• Provides reliable, useful product information to customers.
• Identifies and devises action plans to enhance utilization of goods and services.
• Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards.
• Assists training for health care team members and Material Services staff members on Material Services practices.
• Provides information to health care team members and Material Services staff members on Material Services practices.
• Effectively manages and resolves emergency situations, such as stock outages and equipment failures.
• Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system.
• Carries out necessary follow-ups and expediting activities to insure proper delivery schedules.
• Keeps management informed of problem areas and takes constructive corrective action.
• Insures proper inventory levels are maintained.
• Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications

Experience

• One (1) year experience in material services or purchasing.

Education

• High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

N/A

Additional Requirements

• Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
• Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications

• Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
• Certification in material management (e.g., APICS or PMA).
• Associates degree in business administration, hospital administration, or economics.

COMPANY

KAISER

TITLE

Material Customer Service Associate

LOCATION

Honolulu, Hawaii

REQNUMBER

1439114

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.