MASTER'S LEVEL Intake Clinician - Outpatient Mental Health

Mhrcflorida; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Job summary

Mental Health Resource Center is seeking an Intake Clinician to provide clinical assessment and triage at the Comprehensive Services Center. You will evaluate psychiatric treatment needs, make referrals to CSC and community-based services, and support access to care in the least restrictive setting.

The intake clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services. This full-time daytime role runs Monday through Friday, 8:00am to 4:30pm.

Qualifications

• Master’s degree in Social Work or a related Human Services field from an accredited college or university required.
• Minimum of 1 year of experience working with individuals with mental illness required.
• Must demonstrate proficiency in MHRC EHR System within three months of employment.
• Proficiency in Microsoft Office, email, and internet use required.
• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.
• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.

Responsibilities

• Conducts initial screenings and assessments for individuals requesting CSC services, including crisis intervention.
• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.
• Completes and documents screenings, assessments, and all required clinical information in accordance with CSC policies and procedures.
• Conducts comprehensive biopsychosocial assessments for individuals requiring clinical services.
• Develops diagnostic impressions based on assessment findings.
• Identifies appropriate service types, frequency, and level of care.
• Develops initial treatment plans.
• Conducts suicide risk assessments and identifies individuals requiring acute or higher levels of care.
• Determines and facilitates appropriate level of care in accordance with clinical findings and established procedures.
• Ensures appropriate follow-up and continuity of care, connecting individuals to ongoing treatment as indicated.
• Maintains accurate, complete, and confidential clinical records and remains current on Baker Act requirements, forms, and procedures.
• Serves as an advocate by explaining Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.
• Completes required financial and authorization documentation.
• Maintains knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.
• Assesses and monitors for risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; follows appropriate reporting protocols.

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance


• Life Insurance


• Disability Insurance


• 403(b) Retirement Plan


• Paid Time Off (PTO)


• Paid Holidays


• Flexible Spending Account (FSA)


• Employee Assistance Program

Eleos Health – HIPAA-compliant documentation tool

MHRC offers assistance with Clinical Supervision hours for Masters Level Registered Interns in full-time positions

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary

The Intake Clinician provides clinical assessment and triage services within the Comprehensive Services Center (CSC). This role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The Intake Clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services.

Responsibilities

• Conducts initial screenings and assessments for individuals requesting CSC services, including crisis intervention.


• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.


• Completes and documents screenings, assessments, and all required clinical information in accordance with CSC policies and procedures.


• Conducts comprehensive biopsychosocial assessments for individuals requiring clinical services.


• Develops diagnostic impressions based on assessment findings.


• Identifies appropriate service types, frequency, and level of care.


• Develops initial treatment plans.


• Conducts suicide risk assessments and identifies individuals requiring acute or higher levels of care.


• Determines and facilitates appropriate level of care in accordance with clinical findings and established procedures.


• Ensures appropriate follow-up and continuity of care, connecting individuals to ongoing treatment as indicated.


• Maintains accurate, complete, and confidential clinical records and remains current on Baker Act requirements, forms, and procedures.


• Serves as an advocate by explaining Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.


• Completes required financial and authorization documentation.


• Maintains knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.


• Assesses and monitors for risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; follows appropriate reporting protocols.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care


• Transforms brief notes or session conversations into complete, clinically appropriate documentation


• Supports accurate, compliant documentation while allowing staff to review and finalize notes


• Provides helpful insights from sessions to support care planning and continuity


• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Master’s degree in Social Work or a related Human Services field from an accredited college or university required.


• Minimum of 1 year of experience working with individuals with mental illness required.


• Must demonstrate proficiency in MHRC EHR System within three months of employment.


• Proficiency in Microsoft Office, email, and internet use required.


• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.


• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com