MasterData & TMS Systems Support Specialist

Menzies Distribution; United States; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Volunteer day

Value Awards

Pension scheme

Healthcare discounts

EE mobile discount

CPC Training

Health plan

Training & progression

Job summary

Menzies Distribution is seeking a MasterData & TMS Systems Support Specialist to maintain accurate master data and provide functional support for the Transport Management System (TMS). You will manage JDE and TMS master data and handle helpdesk calls, assisting business users to resolve incidents.

The role is homebased with occasional depot visits, Monday to Friday, 09:00–17:00, with a salary of £28,184.68 per year and parking onsite.

Qualifications

• Experience in operational or accounts department.
• Strong problem-solving & troubleshooting abilities.
• Excellent prioritisation & organisational skills.
• Excellent communication skills.
• Strong MS Office skills - Excel (PivotTables, VLOOKUP).
• Must be a good team player and work well as part of a small team.
• Strong attention to detail & accuracy.
• Experience in working with GTS, ESP, CIA and JDE is desirable but not essential.
• Driving licence preferred but not essential.

Responsibilities

• Monitor ServiceNow helpdesk. Assigning calls to relevant teams.
• JDE MasterData - Create, update & maintain master data records in JDE: Customers, Suppliers, Employees.
• GTS MasterData - Create, update & maintain Master data records in TMS: Customer, Subcontractors, Drivers, Resources.
• Provide support for TMS/CIA users by troubleshooting system issues and resolving incidents.
• Set up user accounts, reset passwords and manage user access (GTS,CIA).
• Support TMS implementations, upgrades, testing, and system enhancements.
• Work with Finance/Operations to manage all aspects of the supply chain and linked systems.
• Adherence to consistent processes across all depots.
• Ad hoc analysis and reporting for Line Management.

Skills

Operational/Accounts experience

Problem solving

Prioritisation

Communication

Excel (PivotTables, VLOOKUP)

Team player

Attention to detail

JDE/GTS/CIA/ESP experience desirable

Driving licence

Tools

JDE

GTS

CIA

ESP

Job description

An excellent opportunity has arisen within the MasterData & TMS Systems Support team for a MasterData & TMS Systems Support Specialist. The team is responsible for maintaining the accuracy and integrity of master data while providing functional support for the Transport Management System (TMS).

As a team we are responsible for JDE & TMS master data, managing & resolving helpdesk calls. We provide support to business users & resolve issues.

This role is ideal for someone who enjoys working with data, has a high level of accuracy, and is committed to maintaining reliable information that supports business operations.

The Details:

• The role is homebased but there may be occasional visits to depots as and when required
• Shift Pattern: Monday - Friday
• Salary: £28,184.68 Per Annum
• Working Hours: 09:00 - 17:00
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to)

• Monitor ServiceNow helpdesk. Assigning calls to relevant teams.
• JDE MasterData - Create, update & maintain master data records in JDE. Customers, Suppliers, Employees
• GTS MasterData - Create, update & maintain Master data records in TMS. Customer, Subcontractors, Drivers, Resources
• Provide support for TMS/CIA users by troubleshooting system issues and resolving incidents
• Set up user accounts, reset passwords and manage user access (GTS,CIA)
• Support TMS implementations, upgrades, testing, and system enhancements.
• Working with Finance/Operations to deal with all aspects of the supply chain and linked systems
• Adherence to consistent processes across all depots.
• Ad hoc analysis and reporting for Line Management.

Key Experience and Qualifications:

• Experience working within an operational or accounts department
• Strong problem-solving & troubleshooting abilities
• Excellent prioritisation & organisational skills
• Excellent communication skills
• Strong MS Office skills - Proficiency in Microsoft excel (including PivotTables, VLOOKUP)
• Must be a good team player and work well as part of a small team
• Strong attention to detail & accuracy
• Experience in working with GTS, ESP, CIA and JDE is desirable but not essential
• Driving licence preferred but not essential

Technical skills and behavioural competencies:

• Team player
• Accuracy
• Planning and Organising
• Excellent time-management skills
• Use own initiative
• Dependable and trustworthy

Benefits

• Time For You: Relax with 28 days of holiday inclusive of bank holidays.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.