Dispatcher

Menzies Aviation LATAM; Seattle (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Menzies Aviation LATAM in Seattle seeks a dispatcher to coordinate wheelchair and cart services between clients and staff. The role requires strong communication, English proficiency, and the ability to operate Watershed and Excel to track services.

Ideal candidates have 1+ years as a dispatcher, a valid US driver’s license, and are able to lift 70 lbs, work varied shifts including weekends, and remain calm under pressure in a fast-paced environment. Training provided.

Qualifications

• Must have a valid US driver's license with a clean driving record.
• At least 1 year of experience as a dispatcher.
• Must be 18 years or older and able to pass pre-employment screenings.
• Ability to read, write and speak English proficiently.
• Able to lift 70 lbs repeatedly and work in all weather conditions.
• Willing to work variable shifts including weekends and holidays.
• Excellent communication skills; able to stay calm under pressure.

Responsibilities

• Coordinate wheelchair and cart services between Client and employees.
• Engage with Client Representatives to fulfill service requests.
• Escalate issues to the Operations Manager when needed.
• Maintain service transactions in Watershed and Excel.
• Respond to telephone and radio calls professionally and promptly.
• Maintain and distribute tablets and radios; complete reports timely.
• Provide information and directions to passengers; uphold a positive image.

Skills

Dispatcher experience

English proficiency

Communication skills

Customer service

Education

High school diploma or GED

Tools

Watershed

Excel

Tablets & Radios

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Coordinate wheelchair and cart services between the Client and employees. Ensures all data is recorded according to company

What You Will Be Doing

• Must be familiar with and abide by all Client/company regulations
• Work with Client Special Services Representatives to ensure all requests for services are met.
• Escalate issues to operations Manager Immediately.
• Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
• Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
• Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
• Maintain and distribute tablets and radios.
• Always complete the appropriate documentation and reports in thorough and timely manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Provide general information and directions to passengers.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and in services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Possess valid US driver's license with a clean driving record
• 1+ years of experience as a dispatcher
• Must be 18 years of age or older
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs SealMust be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months' experience as an Operations Agent
• Excellent communication skills required
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.