Master Technician - Bedford NH

VIP Tires & Service; Bedford (NH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in vehicle repair and maintenance is seeking a dedicated Master Technician to join their team in Bedford, NH. This role is crucial for delivering exceptional customer service by diagnosing and repairing automotive systems efficiently. The ideal candidate will have ASE certifications and a strong commitment to safety and quality. With a focus on continuous training and development, this position offers a supportive environment to enhance your skills while ensuring customer satisfaction. If you're passionate about automotive technology and want to make a lasting impact, this opportunity is perfect for you.

Qualifications

• One year of automotive service experience or equivalent education.
• Valid driver’s license and ASE certifications in relevant areas.

Responsibilities

• Diagnose, repair, and maintain automotive systems.
• Follow safety protocols and ensure quality work the first time.

Skills

ASE certifications

Automotive service experience

Diagnostic skills

Customer engagement

Education

High School Diploma or equivalent

ASE certification

Job description

Join to apply for the Master Technician - Bedford NH role at VIP Tires & Service

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Join to apply for the Master Technician - Bedford NH role at VIP Tires & Service

56 S River Rd, Bedford, NH 03110, USA Req #644

Wednesday, March 19, 2025

TITLE: Master Technician

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary
The Flat Rate Technician (Tech) embodies VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by embracing the VIP culture and adhering to VIP processes to provide a superior customer experience. The Tech is responsible for diagnosing automotive systems, repairing and replacing parts, fluids, tires, and accessories, ensuring quality work done right the first time. The Tech must follow safety protocols, loss prevention measures, and comply with all relevant policies, procedures, and regulations.

Duties & Responsibilities

• Prioritize workplace safety by following all safety policies, completing safety training, and reporting unsafe conditions.
• Diagnose, repair, and maintain automotive systems, including all systems covered by ASE certifications such as Engine Repair, Transmission, Suspension, Brakes, Electrical, Heating & Air Conditioning, and Engine Performance.
• Ensure a valid Service Work Order is initiated and displayed during service.
• Complete MPI and support the 5-for-5 Customer Engagement Process.
• Complete and return all service documentation and manage parts efficiently.
• Maintain shop cleanliness, safety, and equipment standards.
• Obtain necessary certifications and participate in ongoing training.
• Support and educate customers about their vehicle’s condition through the 5-for-5 process.
• Participate in team meetings and adhere to safety, quality, and environmental standards.

Performance Measurement

• Maintain minimum 50% productivity rate.
• Ensure minimal rework and callbacks by performing quality work the first time.

Standard Work Week

• Typically 5 days, 40 hours per week.
• Arrive on time, ready to work, and adhere to scheduled hours.

Qualifications

• One year of automotive service experience or equivalent education.
• Valid driver’s license.
• ASE certifications in G1, A4, A5, and other relevant areas.
• State Inspection License (if applicable).

Work Environment & Physical Demands
The role involves working indoors in a shop environment with exposure to varying weather, chemicals, noise, and physical activity including lifting, reaching, and standing for extended periods. Protective gear must be worn as required.

Apply now at 56 S River Rd, Bedford, NH 03110, USA.

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Vehicle Repair and Maintenance

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