Master Technician

Ariens Company; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid holidays

Tuition Reimbursement

Apprenticeship Programs

Employee Product Purchase Program

Daycare discount

Onsite health clinic

Brillion Campus benefits

Life Insurance

Job summary

AriensCo is seeking a Master Technician to serve as a technical product expert supporting dealers, customers, and internal teams across the product lifecycle. You will diagnose and resolve complex issues, review warranties, and provide guidance to ensure a positive ownership experience.

This role emphasizes hands-on technical support (not IT). You will engage with electrical, engine, hydraulic, and transmission systems while contributing to new product development and service assessments.

Qualifications

• Associate degree or equivalent from two-year College/technical school.
• A minimum of 4 years related experience in Outdoor Power Equipment or similar products.
• Experience in a customer service environment; telephone service desired.
• Ability to document interactions using MS Office and Dynamic 365.
• Willing to obtain Ariens Academy and other technical training certifications.
• Authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Diagnose and resolve in-depth technical issues via phone, email and other tech means (electrical systems, engines, hydraulics, mechanics, and drive systems).
• Review warranty data and customer service interactions to share with internal groups.
• Review and process warranty claims submitted by dealer network.
• Provide expert support to customer service representatives and staff.
• Lead special projects related to new product development, service assessments, and product research.

Skills

Customer service

Technical troubleshooting

Microsoft Office

Excel

PowerPoint

Dynamic 365

Education

Associate degree or equivalent

Two-year college/technical school

Tools

Dynamic 365

MS Office

CRM systems

Job description

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we’re known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

Job Description

AriensCo is looking for a Master Technician to serve as a technical product expert supporting dealers, customers, and internal teams throughout the product lifecycle. This position is instrumental in driving customer success by resolving service-related concerns for our outdoor power products with urgency, providing technical guidance, and ensuring a positive ownership experience. While this position involves technical support, it is not IT-related. The role supports AriensCo outdoor power products, dealers, and customers with troubleshooting and service needs.

The Day To Day

Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following Electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems

Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups

Review and process warranty claims submitted by dealer network

Provides support as a subject matter expert to customer support representatives and other staff

Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested

The Qualifications

• Associate degree (A.A.) or equivalent from two-year College/ technical school
• A minimum of 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products
• Experience and/or training in a customer service environment required; experience with service over the telephone is desired
• Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more
• Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.
• Able and willing to obtain Ariens Academy and other technical training certifications
• Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Our employees’ quality of life is important to us. When people feel appreciated, respectful and supported, careers thrive and ideas come to fruition.

Benefits

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit‑sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount
• Brillion Early Learning Center 10% tuition discount at KinderCare Learning Centers nationwide
• Excludes Brillion Early Learning Center
• Onsite health clinic with Bellin Health
• Brillion Campus Only Nearsite & Urgent Care Clinic Options
• Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.

Other Information

Based in Brillion, Wis., AriensCo is a privately-owned and operated corporation focused on outdoor products that serve the needs of both consumer and professional customers. Established in 1933, the company manufactures outdoor power equipment under the Ariens® and Gravely® brands. Applicants have rights under Federal Employment Laws: EEO is the Law EEO is the Law (Spanish) Federal Family Medical Leave Employee Polygraph Protection Act Right to Work Right to Work (Spanish) This Employer Participates in E-Verify